Business Operations Manager

Family Promise of Spokane • Spokane, WA

21h • $65,000 - $80,000 • Onsite

About The Position

Family Promise of Spokane is ending family homelessness in the Spokane community and beyond. They are scaling from $7M to $13M in annual funding and need an operational leader ready to build the infrastructure that carries them there. This is a leadership seat where the individual will lead three teams (Facilities, IT, and Data Support/Analytics), report to the COO, and have direct visibility to the CEO and Board of Directors.

Requirements

• 3–5 years in operations management or business administration, ideally in a nonprofit
• Experience building SOPs and process infrastructure from the ground up
• A track record of leading and developing people
• Strong project management skills across multiple priorities at once
• Comfort communicating with everyone from frontline staff to the Board
• A valid WA driver's license and reliable transportation

Nice To Haves

• Experience with EOS (Entrepreneurial Operating System) or a similar operating system

Responsibilities

• Lead and grow three teams: Facilities, IT, and Data Support/Analytics
• Build and document the systems, SOPs, and processes that scale with the organization
• Own vendor and contract management across the organization
• Remove roadblocks fast — be the go-to person when something's broken
• Manage core systems: BambooHR, Notion, Google Workspace, and Strety (EOS)
• Report operational metrics to the COO, CEO, and Board

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed