Business Operations Manager
About The Position
The Producers Guild of America (PGA) advocates for a thriving future for producers and the entire industry. Representing more than 8,400 members across 32 unique credits in film, television and emerging media, PGA protects and promotes the interests of the full producing team. PGA invests in its core values, working to improve economic opportunities for producers, the culture and sustainability of the entertainment industry, and create more pathways into the Guild for the next generation of producers, including those from underrepresented populations. PGA offers a robust array of networking opportunities, free training, tools, mentoring and education, as well as industry events including the annual Produced By Conference and PGA Awards. PGA provides the Producers Mark (p.g.a.) for feature-length productions, a certification available to both members and non-members at no cost. Ongoing efforts include PGA’s groundbreaking Healthcare Initiative that calls on studios, streamers and production companies to expand essential benefits for producers. PGA strongly advocates for fair financial structures, employment opportunities, and competitive tax incentives that support domestic production – because producing is a job. The Business Operations Manager is responsible for managing the organization's daily financial administration, business operations, and office logistics. Reporting to the Senior Director of Finance and Business Operations and collaborating with the Director of Operations, this role supports the organization's financial processes by managing accounts receivable activities, maintaining business systems, and assisting with budgeting and month-end reconciliation. Serving as a key resource for system administration and cloud-based platforms, this role collaborates across departments to generate financial and CRM reports, optimize internal tech workflows, and ensure seamless daily office operations. You are a detail-oriented and organized professional who enjoys balancing financial administration with business operations and systems management. You are comfortable managing multiple priorities, maintaining accurate records, and analyzing data to support informed decision-making. You take a thoughtful, process-oriented approach to your work, are quick to learn new systems, and look for opportunities to improve efficiency. You enjoy collaborating with colleagues across the organization and take pride in delivering reliable, high-quality work that supports the team's overall success
Requirements
- 3–5 years of experience in business operations, bookkeeping, accounting, or nonprofit financial administration.
- 2 two years of relevant CRM administration experience, including report development, dashboard creation, data management, and object administration preferred.
- Strong knowledge of accounts receivable, accounts payable, invoicing, reconciliations, and general ledger processes.
- Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data analysis.
- Experience supporting budgeting, financial reporting, and cloud-based business applications.
- Familiarity with PCI-DSS standards and secure financial transaction processing.
Nice To Haves
- Experience with HubSpot is a plus.
- Experience with QuickBooks Online, Bill.com, and Tallie is preferred.
- Experience working in a nonprofit, guild, union, or entertainment industry association, or participating in a CRM migration or software implementation, is preferred.
Responsibilities
- Manage accounts receivable, invoicing, payment processing, collections, member billing, and financial reconciliations for both the Guild and Foundation.
- Generate financial reports, post weekly batches and settlements, prepare sales tax worksheets, and support month-end reconciliation activities with an outside accounting firm.
- Contribute to annual budget preparation and monitor departmental spending against established budgets.
- Assist in maintaining data integrity, build reports and dashboards, and support ongoing CRM management.
- Manage software licensing, user provisioning, renewals, and vendor relationships for the organization's cloud-based platforms.
- Participate in planning activities for future database migration and system implementation projects, including documenting business requirements and reviewing functional specifications.
- Coordinate office operations, including facilities, utilities, telecommunications, vendor management, and basic IT support with external service providers.
- Support operational workflows for Contract Services safety courses, the online merchandise store, and annual awards fulfillment
- Perform other job-related duties as assigned.
Benefits
- medical coverage options
- dental coverage options
- vision coverage options
- 10 paid holidays per year
- 2 paid personal days
- monthly parking at the PGA office is paid by the Guild
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
