Business Operations Manager

Ladder • Springfield, MA

17h • $122,000 - $171,000 • Hybrid

About The Position

We are looking for someone to join our Business Operations team and help lead strategic planning, enhance performance management and forecasting, develop new processes and operating cadences, and support key cross-functional initiatives. The ideal candidate will possess a mix of Strategic Planning, Analytics, and Operations background. They will have demonstrated experience providing strong business analytics, and delivering on projects of all sizes. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.
Please note, this can be a hybrid role based in our Palo Alto headquarters or a remote role based role in one of the 23 States Ladder is currently hiring in - AZ, CA, CO, CT, FL, GA, IA, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OR, PA, TX, VA, WA, WI.
Please note, Ladder is not currently sponsoring or transferring OPT or H1-B visa's.

Requirements

• Start-up mentality. Desire to roll-up your sleeves, and problem-solve
• BA / BS degree or equivalent practical experience
• 5+ years of experience in a business strategy role (Operations at a technology company, management consulting, investment banking, etc.)
• Demonstrated ability to lead complex projects end to end
• Outstanding executive-level verbal and written communication skills
• Passion for solving complex problems, and building scalable processes
• Uncanny ability to embrace ambiguity and see around the corners
• Impeccable attention to detail, follow-through, and resourcefulness
• Experience working with large datasets and using practical statistical analyses
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Comfort working in a high growth, constantly changing environment

Responsibilities

• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a new partnership,, or strategizing to drive further monetization
• Drive business reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for sales, forecasting, and other business data. When we over- or underperform in a given week, you’ll know why
• Assist with strategic planning: You will identify opportunities to influence, support, and execute on our strategy. You will assist with the quarterly and annual planning processes
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Benefits

• Excellent medical, dental, and vision coverage | We offer competitive healthcare and dental plans for you and your family.
• Flexible paid time off | Take the time that you need to rest and recharge, including our week-long winter holiday closure.
• Stock options | We offer competitive stock option packages to participate in the success of building Ladder.
• A rewarding 401k match program | We'll match up to 4% of your contributions as you save for your retirement goals.
• Commuter benefits | When you work from the office, you will receive pre-tax benefits for your commute and free parking.
• A stocked, beautiful new office | Located in downtown Palo Alto, our office was specifically designed to accommodate all working styles. We've invested in technology to support our hybrid team, plus we provide office snacks and catered lunches so that team members can work well and have fun together.
• Paid parental leave | We think it's crucial that new parents have time to adjust to their new lives without worrying about work, so we provide all parents inclusive of birthing, adoption, or fostering ten weeks of paid baby bonding.
• Work-from-home flexibility and support | We recognize that everyone's homelife is different and support remote and hybrid work. Upon joining, we provide a one-time $500 remote office stipend for all team members and then a monthly $150 stipend to cover WFH costs such as the internet.
• Fun company-wide events | Whether we work locally or remotely, we genuinely enjoy spending time together. That’s why we plan fun virtual and in-person events to let loose and laugh.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager