Business Operations Manager - Service Supply Chain (Remote)

Cisco•San Jose, NC

11h•Remote

About The Position

The Service Supply Chain (SSC) Central Operations team plays a critical role in enabling Cisco’s service delivery by driving cross-functional execution, operational excellence, and continuous improvement across the global supply chain. The team partners closely with SSC functional organizations and external stakeholders to align strategy, processes, and execution. The Business Operations Manager in SSC Central Operations orchestrates cross-functional initiatives to directly impact service levels, streamline operational processes, and maximize customer satisfaction. The role is responsible for planning, executing, and governing programs across the full lifecycle, ensuring alignment to strategic objectives while maximizing resource efficiency, mitigating operational risks, and driving continuous process improvement. Clear governance and decision-making structures are established to drive collaboration across global teams, with transparency provided through regular stakeholder communication and financial reporting. Success in this role is defined by cross functional alignment, delivery of measurable outcomes, and effective system and process implementation with change adoption in Service Supply Chain operations. This role involves defining operational priorities, resource allocation, and strategic execution frameworks, while balancing competing business demands and mitigating systemic operational risks. By building consensus and providing expert guidance on operational excellence, process improvement, and program governance, the Business Operations Manager helps align diverse stakeholders and resolve complex business challenges. Proactive identification and management of operational risks, systemic issues, and cross-functional interdependencies ensure business stability and drive global process improvements within the SSC. Operating in a global, matrixed environment, this role orchestrates complex operational initiatives and programs, ensuring seamless alignment across multiple workstreams and dependencies. Utilizing data-driven insights and sound judgment, the role navigates systemic challenges to implement scalable solutions and establish robust operational governance frameworks. Working with high autonomy, the role defines standards for operational excellence, provides strategic guidance to cross-functional teams, and drives organizational change and operational maturity across SSC Central Operations.

Requirements

Experience supporting Cisco CX/service delivery or service supply chain operations
Bachelor’s degree in business, Supply Chain, Engineering, or a related field
6+ years of project or program management experience in a complex, cross-functional environment
Demonstrated expertise in project/program management best practices (e.g., PMI standards)
Proven experience managing program scope, schedules, resources, risks, and interdependencies
Experience delivering program status updates, financial reporting, and stakeholder communications
Strong analytical and strategic thinking skills
Ability to influence stakeholders and lead effectively in a matrixed organization

Nice To Haves

PMP or equivalent project or program management certification
Familiarity with Agile methodologies and change management practices

Responsibilities

Orchestrates cross-functional initiatives to directly impact service levels, streamline operational processes, and maximize customer satisfaction.
Plans, executes, and governs programs across the full lifecycle, ensuring alignment to strategic objectives while maximizing resource efficiency, mitigating operational risks, and driving continuous process improvement.
Establishes clear governance and decision-making structures to drive collaboration across global teams.
Provides transparency through regular stakeholder communication and financial reporting.
Defines operational priorities, resource allocation, and strategic execution frameworks.
Balances competing business demands and mitigates systemic operational risks.
Builds consensus and provides expert guidance on operational excellence, process improvement, and program governance.
Aligns diverse stakeholders and resolves complex business challenges.
Proactively identifies and manages operational risks, systemic issues, and cross-functional interdependencies.
Ensures business stability and drives global process improvements within the SSC.
Orchestrates complex operational initiatives and programs in a global, matrixed environment.
Ensures seamless alignment across multiple workstreams and dependencies.
Utilizes data-driven insights and sound judgment to navigate systemic challenges.
Implements scalable solutions and establishes robust operational governance frameworks.
Defines standards for operational excellence.
Provides strategic guidance to cross-functional teams.
Drives organizational change and operational maturity across SSC Central Operations.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
Flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (for non-sales roles)
Performance-based incentive pay (for sales roles)
Restricted stock units