Business Operations Manager, Service Lines
About The Position
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Requirements
- Bachelor degree required
- Experience managing direct reports
- Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships
- Advanced proficiency with MS Office, including: Word, Excel, Outlook, Project, Visio and PowerPoint
- Ability to prioritize and handle multiple tasks simultaneously, often under a deadline in a fast-paced environment
- Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused
- Ability to prioritize issues, resolve conflicts and communicate with all levels of the organization
- Must possess ability to learn new software tools & systems as required on the job
Nice To Haves
- Master Degree preferred
- 4+ years’ progressive experience in a hospital setting; advanced healthcare degree may be considered in lieu of experience requirements (e.g. MPH, MHA, MBA, etc.)
Responsibilities
- Coordinate Service Line and Office Manager meetings, agendas, and follow-ups.
- Oversee academic calendars, call schedules, and resident/fellow/attending assignments.
- Serve as liaison between service leadership, hospital administration, and other departments.
- Monitor daily operations for compliance, quality, and patient experience.
- Prepare reports, presentations, and analyses on performance, budget, and service outcomes.
- Manage physician practice schedules, templates, and timekeeping systems.
- Oversee office operations, ensuring compliance with workflows, policies, and key initiatives.
- Lead hiring, training, evaluation, and mentorship of physician office staff and managers.
- Conduct regular office check-ins, performance assessments, and improvement initiatives.
- Coordinate float/temp staffing and onboarding for all new hires.
- Collaborate with Marketing on media, advertising, printed materials, and website updates.
- Support patient education programs and staff training initiatives.
- Manage academic calendars, conference schedules, and liaison work with the Education Department.
- Develop and distribute internal communications to staff and providers.
Benefits
- additional benefits consistent with the role
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
