Business Operations Manager, Customer Success

Zscaler•Kilgore, TX

3d•$108,500 - $155,000•Remote

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Requirements

Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
3–5 years of experience in Business Operations, Strategy & Operations, Customer Success Operations, Finance, or a related operational role
Strong experience with planning, resource management, reporting, business reviews, KPI management, and operational analysis
Experience supporting business processes and operating cadences for cross-functional or customer-facing organizations
Experience building and maintaining dashboards, metrics, and business insights that support leadership decision-making
Demonstrated ability to manage projects or operational initiatives from planning through execution

Nice To Haves

Experience working in a B2B SaaS or technology company
Exposure to post-sales functions such as Customer Success, Technical Success, Customer Support, or Professional Services
Experience with business review preparation, workforce planning, or operational support for leadership teams in fast-growing environments

Responsibilities

Partner with Technical Success leadership to manage and drive the business operations cadence for the organization, ensuring strong execution against priorities and visibility into business performance
Support resource management and capacity planning processes to help leaders align coverage, workload, and investments against business needs
Drive preparation and coordination for Monthly Business Reviews, Quarterly Business Reviews (QBRs), and Annual Operating Planning (AOP) activities for the Technical Success organization
Build, maintain, and enhance KPIs, dashboards, scorecards, and performance reporting that provide leaders with clear, actionable insights
Identify and help implement AI and automation use cases that improve reporting, workflows, productivity, and operational scale