Business Operations Lead

TBDC•Toronto, ON

10d•CA$80,000 - CA$95,000•Onsite

About The Position

The Business Operations Lead is responsible for ensuring the smooth and timely operation of TBDC's flagship program, Horizon, which assists high-potential international scale-ups in landing and expanding in North America. This role acts as the stakeholder-management and PMO backbone for the Programming & Partnerships department, ensuring all functional aspects of Horizon's delivery are on track. The Lead will manage the operating cadence, align processes and SOPs, own reporting, and ensure timely execution across teams. This is a role of real ownership, not just support, involving managing multiple calendars, utilizing systems like Airtable and Zoho, and leveraging AI tools for automation and efficiency. Reporting to the Director of Programming, the Business Operations Lead will oversee project management, stakeholder alignment, process maintenance, cross-functional coordination, deadline tracking, and hands-on support for events within the Programming & Partnerships department.

Requirements

3–5 years of experience in operations, program management, PMO, business operations, project management, or a comparable role where you owned outcomes across teams.
Exceptionally organized, detail-oriented, and process-minded; you keep many parts moving without dropping anything.
Proven ability to manage stakeholders and hold cross-functional owners accountable, including senior ones.
Fluent managing multiple calendars and working in operational systems such as Airtable and Zoho, plus project trackers and spreadsheets.
Comfortable using AI tools to work efficiently and to automate operational tasks.
A clear communicator who keeps multiple teams aligned and accountable.
Proactive and dependable, with a strong sense of ownership and follow-through.
Thrives in a fast-paced, entrepreneurial environment and enjoys bringing order to ambiguity.

Nice To Haves

Experience in an accelerator, startup, innovation, or fast-moving program environment is considered an asset.

Responsibilities

Run project management and the department's operating cadence (a PMO function) across all active priorities.
Own stakeholder management across teams — keeping owners aligned, accountable, and moving.
Keep processes, SOPs, and reporting aligned so the program runs cleanly day to day.
Coordinate across Marketing, Finance, and Sales, and the leadership to keep everyone in sync.
Track deadlines, owners, and dependencies, surfacing blockers before they become problems.
Be hands-on supporting the events we run across Programming & Partnerships, from Sprint Week to key industry events like our dinners and breakfasts.
Run the operating rhythm across the department's priorities, including the central technology spine, SOP versioning, unified reporting, founder community, space utilization, and team hiring.
Track deadlines, owners, and dependencies; maintain plans and timelines; and keep work moving and on schedule.
Keep Marketing, Finance, Scout, Sales, and the leadership aligned by preparing agendas, capturing decisions, driving follow-through, and surfacing blockers.
Hold owners accountable to commitments across teams, and coordinate meetings and working sessions so action items are owned and closed.
Manage multiple team calendars and keep the department's operational systems, such as centralizing data within Zoho while using Airtable for external-facing engagements, organized and up to date.
Use AI tools to work more efficiently and to find ways to automate and streamline operational tasks across the business.
Support the planning and coordination of company events, including scheduling, logistics, materials, vendors, and guest lists.
Help make sure everything runs smoothly on the day of the event, from setup to attendee support to troubleshooting.
Maintain versioned, observable SOPs, making it visible what's being followed versus skipped.
Steward the integrated Horizon operating manual and keep it current as the program evolves.
Consolidate reporting from Sales, Marketing, and Programming into one reporting spine, including the data needed for funder oversight (e.g., FedDev).
Keep dashboards and status reporting accurate and up to date.
Capture success stories and case studies from across the program so wins are documented and easy to share.
Support governance, ownership, and measured utilization of TBDC's space, along with day-to-day operational logistics.