Business Operations Lead

ICONMA•Troy, MI

About The Position

ICONMA is seeking a resourceful Business Operations Lead to help streamline the operating machine across the organization. This role works cross-functionally across recruiting, delivery, onboarding, compliance, payroll, accounting, MSP/VMS, and client operations, identifying inefficiencies and helping drive process improvements. The ideal candidate brings a background in staffing operations, thrives wearing multiple hats, is driven to take ownership of initiatives, and actively leverages AI tools to work smarter, move faster, and deliver higher-quality output every day.

Requirements

5+ years of experience in staffing, staffing operations, or a related industry, strongly preferred.
Exposure to recruiting, delivery, onboarding, compliance, payroll, accounting, or client operations functions within a staffing or professional services environment.
Familiarity with VMS/MSP platforms (Beeline, Fieldglass, Coupa, or similar) and/or BI/reporting tools (Power BI, Tableau, or similar).
Demonstrated experience using AI tools (Claude, ChatGPT, Copilot, or similar) in a professional workflow.
Highly organized and self-directed, with a track record of taking ownership of initiatives and following them through to completion.
Comfortable working across multiple functions and adapting to shifting priorities with a positive, can-do attitude.
Strong writing, editing, and communication skills.
Experience using Canva and Microsoft Office Suite, especially PowerPoint; Adobe Creative Suite experience a plus.
Experience with social media management platforms (Hootsuite, Buffer, Sprout Social, or similar) a plus.
CRM experience (Salesforce, HubSpot, or similar) a plus.
Show up curious, always looking for a smarter, faster way to get things done using available tools and technology.
Build trust quickly by being reliable, proactive, and easy to collaborate with across departments.
Take ownership of initiatives and see them through, bringing more structure and consistency to processes that touch multiple teams.
Grow into new responsibilities over time as ICONMA's operations scale.
Become an internal champion for AI-enhanced workflows, helping the broader team adopt and benefit from new tools.

Nice To Haves

Adobe Creative Suite experience a plus.
Experience with social media management platforms (Hootsuite, Buffer, Sprout Social, or similar) a plus.
CRM experience (Salesforce, HubSpot, or similar) a plus.

Responsibilities

Cross-Functional Business Operations: Partner with recruiting, delivery, onboarding, compliance, payroll, accounting, and client operations teams to identify inefficiencies and streamline day-to-day workflows.
Document and improve standard operating procedures across departments to build a more consistent, scalable operating model.
Pull and analyze reports from various BI tools to surface trends and support data-driven decision-making across teams.
Support ad hoc projects and initiatives spanning workforce analytics, process improvement, and cross-departmental coordination.
Recruiting, Delivery & Onboarding Support: Assist with recruiting operational workflows including data entry, process documentation, and internal coordination.
Support onboarding processes for new hires and consultants, helping ensure a smooth handoff between recruiting, delivery, and client operations.
Work within Vendor Management Systems (VMS) and MSP platforms to support recruiting and delivery teams.
Compliance Coordination: Support compliance-related documentation, tracking, and process adherence across the organization.
Help maintain clean, accurate data and documentation across systems to support audits and compliance reviews.
MSP/VMS & Client Operations Support: Support client operations by coordinating across MSP/VMS platforms, helping ensure smooth submission, onboarding, and reporting processes.
Marketing & Communications Support (~5 hours/week): Manage and execute the monthly Social Media Content Calendar across LinkedIn, Instagram, and other active channels.
Design and publish weekly Hot Jobs graphics, holiday campaigns, and employee recognition content.
Support the monthly corporate newsletter and other internal and external branded materials as needed.
Collaborate with HR and leadership on workforce communication and engagement initiatives.
Create anniversary certificates, award recognition materials, and culture-focused visuals.
Design internal assets such as digital backgrounds, announcement graphics, and event materials.
Prepare swag, and material for events, including conferences, career fairs, and client drop offs.
AI-Powered Workflow & Productivity: Actively integrate Claude and other AI tools into daily workflows to accelerate research, drafting, and data summarization across departments.
Use AI-assisted tools to streamline repetitive tasks such as report summaries, documentation, and first-draft copy.
Help identify and implement new AI-driven efficiencies across teams as tools and capabilities evolve.