Business Operations Intern

Mountainside Treatment Center•Canaan, CT

26d•Onsite

About The Position

Business Operation InternOpportunities Available at the following locations: Canaan, CT, Chappaqua NY, and Chelsea, NYC About the Position: The Business Operations, Intern provides administrative, and operations support to the Program Development department. This role offers hands-on experience in healthcare administration, compliance, and operational performance. The intern will assist with front desk responsibilities at outpatient clinics while supporting internal projects related to documentation, workflows, EMR enhancement, and departmental organization. The ideal candidate is detail-oriented, comfortable learning software systems, and eager to support both client-facing operations and internal process improvement initiatives.

Requirements

Currently enrolled in a college or university program (Healthcare Administration, Business, Public Health, or related field preferred) required.
Strong organizational skills with exceptional attention to detail
Proficient in Microsoft Office Suite; familiarity with EMRs or CRM platforms a plus
Strong written communication, formatting, and document editing skills
Ability to work in a fast-paced healthcare environment with sensitive information
Ability to maintain confidentiality and follow HIPAA and compliance
This internship is designed for students who are looking to earn academic credit while gaining hands-on experience. Eligible candidates must be able to receive school credit through their academic program.

Responsibilities

Draft, format, and proofread program materials including SOPs, workflows, slide decks, and policy documentation.
Submit and track Aura EMR tickets, documenting issues, gathering details from site staff, and monitoring resolution
Assist with collecting data and preparing summary reports for projects and leadership review
Help coordinate meetings, take notes, and organize follow-up tasks
Maintain shared drives, document repositories, and version control of departmental materials
Provide front desk coverage as needed, including greeting clients, answering phones, and responding to inquiries
Assist with scanning, uploading, and maintaining client documentation in the EMR
Support daily administrative operations to ensure smooth clinic functioning
Maintain a professional and welcoming environment for clients and staff
Navigate and use Aura EMR, Salesforce, and related internal systems to maintain accurate records for compliance standards and auditing
Update trackers, templates, and dashboards as directed by Program Development leadership
Support research on best practices and process improvements for outpatient programs
On-site presence required, this is not a remote position
May involve travel between clinic sites for training and support