Business & Operations Development Specialist (New Grad)

BMO•Chicago, IL

2d•$55,000 - $120,000•Onsite

About The Position

BMO’s 16-month Business & Operations Development Program is geared towards recruiting, hiring, and developing future leaders of our business by providing hands-on experience, a focused competency training curriculum, and exposure to executive leadership. We are looking for college graduates, early in career talent. As a Business & Operations Development Program Specialist, you will take part in three 5-month rotations designed to expose each participant to a variety of roles and functions. During each rotation, you will receive access to new skills, training, resources, and senior leadership. This is your opportunity to learn from the best in the industry and launch your career with a competitive edge. Through each one of your rotations, you will gain foundational knowledge across our line of business allowing you to understand where your skills and future interests best fit your career aspirations. You will also gain exposure and valuable hands-on experience needed to become a future business leader. Supports the research, development, implementation, and execution of business initiatives that drive organizational objectives and enhance the customer and employee experience. Collaborates with cross-functional teams to analyze business challenges, identify opportunities, develop recommendations, and contribute to strategic projects across U.S. Banking and the COO organization. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions. Analyzes product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to take products to market.

Requirements

Typically between 1 - 2 years of relevant experience and a post-secondary degree in related field of study or an equivalent combination of education and experience.
Working knowledge of retail and business banking environmental awareness / understanding.
Methodology and process – good
Analytics and reporting – good
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Nice To Haves

Software and systems architecture knowledge – coding languages SQL, Python, Power BI

Responsibilities

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Conducts independent analysis and assessment to resolve strategic issues.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Designs and produces regular and ad-hoc reports, and dashboards.
Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Provides input into the planning and implementation of operational programs.
Executes work to deliver timely, accurate, and efficient service.
Supports development of key metrics and identification of trends.
Gathers customer and sales feedback and analyzes issues.
Participates in and evaluates market research and competitive analysis associated with assigned products.
Participates in and evaluates customer / consumer insights and channels information.
Competes internal and regulatory reporting.
Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
Resolves internal, first level customer escalations.
Leads/participates in the design, implementation, and management of core business / group processes.
Gathers basic market research and competitive intelligence, including pricing, from publicly available information.
Runs analyses and reports that support risk management and policy development.
Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle.
Develops, implements, and monitors key metrics and action plans to optimize financial performance
Continuously improves processes to identify issues and deliver optimal customer experience.
Works with partners to develop salesforce training and materials and manages change.
May support the sales team in development of client deals and related presentations.
Develops and maintains relationships with external partners and vendors.
Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.
Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
Influences and/or determines credit product risk parameters and metrics.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.