Business Operations & Design Specialist

Public Consulting Group

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com. PCG Health team helps our clients meet the complex financial, regulatory, and operational challenges of today’s changing health care landscape, so they can provide the best care, most effectively, to those they serve. Our in-depth programmatic knowledge and regulatory expertise help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Services: Third Party Administrator Services Enhance Health and Public Safety Services Claims Processing Services and Solutions Consulting and Advisory Services Cost Allocation Plans and Time Studies Cost Settlement and Supplemental Payment Strategies Healthcare Access and Markets The Business Operations & Design Specialist position supports the efforts of the Health Internal Administration Department (HIA) of the Health Practice Area (PA). HIA delivers comprehensive operations, programmatic, and proposal support to business teams. The Business Operations & Design Specialist assists in multiple activities and projects such as oversight of the dissemination of internal communications, graphic design for client-facing proposals, creating and updating communication channels, and general administrative support as required. The Business Operations & Design Specialist reports to the Senior Business Process and Content Manager.

Requirements

Bachelor’s degree or equivalent experience required
3+ years relevant work
Analytical, critical thinking, and problem-solving skills, including the ability to analyze and organize information and resources with strong attention to detail.
Exceptional creativity and innovative design skills.
Three or more years of experience in professional graphic design, preferably within the proposal realm or for a marketing agency.
Proficiency in Design and Graphics Tools, such as Articulate, Adobe Pro or other creator solutions.
Excellent verbal communication skills and experience working with mid-to-senior level staff.
Strong writing and presentation skills required and experience in communications or marketing projects preferred.
Ability to multi-task and work independently while also integrating well within a team environment.
Proficiency in Microsoft Dynamics 365 products such as CRM (Customer Relationship Management), Marketing, Microsoft Word, Excel, and PowerPoint.
Self-starter with a desire to learn and use innovative technologies, Artificial Intelligence, and proprietary applications such as proposal automation tools.

Nice To Haves

SharePoint, Copilot, and PowerBI experience preferred.
A basic working understanding of public health care industry preferred.

Responsibilities

Serves as a resource for internal information and PCG services for operational support of the business teams.
Disseminates information across PCG Health through the SharePoint site, newsletter updates, answering the practice area inbox, sending out and maintaining large email distribution lists using Outlook and Dynamics 365 CRM Marketing, and supporting practice area-wide meetings.
Communicates any issues, problems, or additional information to team leads and recommends solutions.
Prepares a wide range of materials required for presentations and meetings.
Prepares ad-hoc Practice Area communications and assists in planning meetings or events as required.
Executes our graphic and design strategy for client-facing proposals, including the creation of graphics and organizational charts, as well as the design of internal templates such as resumes, project qualifications, and proposal templates.
Obtain input from managers to ensure that designs meet organizational standards and brand expectations, express ideas accurately, and represent the company or client appropriately.
Creates training materials for internal company Practice Area trainings using tools such as Clipchamp, Tango, Articulate, etc.
Assists in content generation, review, and capture for client-facing proposals.
Run reports for content management and statistics to ensure that updates to sales sheets, project qualifications, graphics, and resumes are up to date.
Maintain and improve upon the Health Practice Area’s SharePoint site which includes monitoring for updates and building out new resources.
Other duties as required.