Business Operations Coordinator (Seasonal) - Bonnet Creek Resort

Travel + Leisure Co. • Orlando, FL

2d • Onsite

About The Position

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Requirements

• High School Diploma
• Computer Skills Required
• Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)
• Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
• One year of general office experience
• One year of customer service experience
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Nice To Haves

• Proficient in the use of the Central Reservation System (CRS) or EPNY(preferable)

Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams
• Performs other duties as needed

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED