Business Operations & Automation Manager

Expedia Group•Chicago, IL

2d•Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. As a Business Operations & Automation Manager, you will lead initiatives that unlock operational efficiency through automation, AI, and intelligent workflows. You’ll work cross-functionally to identify friction points, scale smart solutions, and build future-ready operations that support growth and innovation. This is a high-impact role at the intersection of data, technology, and execution.

Requirements

4+ years of experience in operations, business analysis, or process improvement, preferably in tech or fast-paced environments.
Track record of delivering measurable efficiency gains in commercial organizations.
Demonstrated experience leading operational improvement projects enabled by technology (preferably with automation or AI tools)
Strong analytical skills and comfortable working with data.
Excellent stakeholder management and communication skills in cross-functional settings.
Fluent in English
Adaptable, curious, and comfortable with ambiguity.
A structured thinker who can simplify complexity and drive action.

Nice To Haves

international work or study experience is a plus.

Responsibilities

Analyze operational data and workflows to surface inefficiencies, bottlenecks, and areas with high automation potential.
Rapidly document and evaluate existing processes across global tech and business teams, identifying opportunities for AI enablement and simplification.
Gather and document clear requirements for automation.
Develop clear, metrics-driven business cases for AI, automation, and process improvement initiatives.
Lead end-to-end improvement projects—from design and proof of concept to full deployment and impact measurement.
Collaborate with Product and Technical teams to build and integrate AI-powered tools and automations into core operations.
Continuously monitor performance of AI-enabled workflows, iterate based on feedback and data, and scale what works.
Contribute to a culture of continuous improvement and innovation, exploring emerging technologies to stay ahead of the curve.
Share best practices, playbooks, and frameworks to upskill teams in automation thinking and operational excellence.
Act as a change agent, fostering stakeholder buy-in and helping teams embrace tech-enabled ways of working.
Navigate and align across global stakeholders—ensuring seamless execution across functions, cultures, and time zones.