Business Operations Associate (Sales Support), Temporary
About The Position
WASH is seeking a detail-oriented Business Operations Associate to assist our sales and field operations teams with accurate work order processing and fulfillment. The Business Operations Department is responsible for managing the end-to-end client agreement lifecycle, optimizing daily operations and processes, and building cross-functional partnerships with the Sales and Field Operations Teams to execute strategic initiatives and deliver a best-in-class customer experience. Reporting to the Manager of Business Operations, the Business Operations Associate will initially focus on timely and accurate processing of all equipment-related work orders and managing accurate equipment inventory records. Keen attention to detail and accuracy, timely execution of tasks, and a desire to grow and learn are of the upmost importance for success in this role. The ideal candidate will develop a broad understanding and knowledge base of WASH’s key business practices and, upon building a solid foundation, will have an opportunity to grow into a broader role creating customer contracts, business reporting materials, and leading special projects. A successful Business Operations Associate brings a solutions-oriented mindset, flexible work style to contribute to team responsibilities as well as complete individual tasks, and possess the professional fortitude to pursue a long-term, operations-focused career path. This is a great opportunity to learn our company inside and out with great opportunities for growth in all areas of the business.
Requirements
- Bachelor’s degree in Business Administration or other relevant field of study, or equivalent applicable experience
- Minimum of 1-2 years’ experience in a corporate environment
- Intermediate or Advanced level skills with MS Office Suite – Excel, Word, PowerPoint (Visio and/or Project is a plus)
- Experience with MS Dynamics Great Plains or similar ERP system is a plus
- Strong organizational and professional communication skills to manage the timely execution of multiple tasks
- Strong sense of accountability and dedication to delivering outstanding results
- Analytical mindset and familiarity using data to understand, interpret, and communicate results
- Promote a culture of customer service excellence
- Ability to thrive and adapt in a high-transaction, high-performance, evolving company culture
Nice To Haves
- Visio and/or Project is a plus
- Experience with MS Dynamics Great Plains or similar ERP system is a plus
Responsibilities
- Manage a high-volume of daily work order requests
- Generate accurate and timely equipment work orders
- Validate, process, and close completed work orders by transferring data from hardcopy files into WASH digital systems
- Coordinate status updates and follow-up notifications to ensure all work order activities are closed timely and accurately
- Manage equipment inventory corrections and exception/error reporting
- Maintain current and accurate customer account information
- Provide insightful and collaborative support to Sales and Field Operations colleagues
- Pull, interpret, and transform data to report performance results
- Participate in cross-functional initiatives to improve core business processes and drive productivity
- Demonstrate a high-quality customer service approach to internal customer base
- Maintain an energetic, supportive, and professional demeanor in all settings
Benefits
- professional development
- promotional opportunities
- a learning environment
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What This Job Offers
Career Level
Entry Level
