Business Operations and Strategy Associate

Upperline Health•Nashville, TN

10d•Hybrid

About The Position

Upperline Health is seeking a highly motivated BizOps Manager to join our Business Operations & Strategy team. You will partner with the executive leadership team and other leaders at Upperline to plan, manage, and execute key initiatives and build a strong operating structure at an innovative growth stage healthcare company which is transforming specialty healthcare towards value-based care. The right candidate is equal parts operator, strategist, and builder. You’re the kind of person who gets energy from ambiguity, moves quickly without sacrificing judgment, and can context-switch between tactical execution and big-picture thinking. You’re comfortable navigating unstructured problems, and you have a bias toward action – even when the path isn’t fully mapped. This role reports to the BizOps Manager. This is a hybrid position with flexibility for travel as needed.

Requirements

A bachelor’s degree is required
2-3 years of experience in management consulting, private equity, or operations at a growth stage company
Robust analytical skills and proven ability to be creative, resourceful, and relentless in solving complex problems with data and insights
Strong proficiency in Excel and model building, PowerPoint, and exposure to large language model tools
Experienced in stakeholder management, with strong proficiency in managing tasks and timelines across multiple teams to meet targets
Ability to ruthlessly prioritize
Strong interpersonal skills; ability to collaborate productively with a diverse group of cross-functional partners and build trust with leaders
Excellent communication skills – verbal, written, and presentation
Highly adaptable and can pivot on the fly
Strong bias towards action and takes responsibility for achieving outcomes
Highly organized and ability to build scalable processes
High standard for work product and ability to drive organization towards excellence

Responsibilities

Collaborate with the BizOps Manager and Business Operations & Strategy team on strategic planning and prioritizing key initiatives and areas of focus
Partner with Upperline leaders and departments to execute critical initiatives, solve problems, and improve performance
Proactively recognize and address the broader organizational implications of insights, presenting a strategic perspective along with goals and proposed outcomes.
Skillfully lead large-scale or high-impact meetings and workshops, including the preparation of materials, driving decision-making, and identifying concrete outcomes and next steps
Implement strategic recommendations by fostering collaboration across teams, setting expectations, and establishing targets for execution
Provide coaching and constructive feedback to facilitate the growth and development of individuals and direct reports
Organize strategic initiatives into actionable plans and communicate approach to leaders and teams
Plan the work and work the plan - assign workstreams to team members and self that reflect skills and development needs while meeting company needs and timelines
Demonstrate leadership and the ability to influence by initiating partnerships that promote organizational objectives and change
Break down complex problems into discrete tasks to scope projects into a defined set of tasks, responsibilities, and timelines and lead project execution
Lead root cause analysis, identifying different data sources and mining findings and insights using different analytic tools (e.g., SQL, Tableau, PowerPivot, Excel) and creating ad-hoc analyses
Stitch together data from different sources to identify opportunities and recommendations to improve the business