Business Operations and Knowledge Management Analyst

Boeing•Mesa, AZ

1d•Hybrid

About The Position

The Boeing Company is seeking a Business Operations and Knowledge Management Analyst to join the Law Department within the Law and Global Compliance (L&GC) organization based in Mesa, AZ. This role involves overseeing and optimizing business operations, managing library subscriptions, coordinating training, and leading efficiency improvement projects within the L&GC organization. The analyst will create and maintain project timelines, prepare executive-level presentations, and assist with legal administration and paralegal work design. The position requires strong project management, organizational, time management, communication, analytical, and problem-solving skills, along with familiarity with legal processes, compliance, and legal technology. Adaptability and a commitment to continuous learning are essential.

Requirements

Strong ability to streamline processes, implement process improvements, and standardize workflows, particularly in a legal setting.
Demonstrated experience in preparing and delivering executive-level presentations and talking points that transform complex and ambiguous information into clear, concise, and impactful messaging.
Excellent analytical and problem-solving skills to identify inefficiencies and develop effective solutions.
Exceptional organizational and time management skills with the ability to prioritize tasks and meet deadlines independently and collaboratively.
Strong communication and presentation skills, capable of conveying complex information to diverse audiences.
High attention to detail and ability to maintain confidentiality when handling sensitive information.
Adaptability to change priorities in a fast-paced environment.
Familiarity with legal processes, compliance requirements, terminology, and legal administrative/paralegal procedures.
Commitment to continuous learning and staying current with industry trends and best practices.
Bachelor's degree or higher.
5+ years of experience in a law firm or in-house counsel environment.
5+ years of experience with Microsoft 365 suite, including Teams and Planner, for team collaboration and project management.
5+ years of experience with Microsoft SharePoint for content management, collaboration, and site administration.
5+ years of experience planning, executing, multitasking, managing timelines, tracking progress, and delivering projects on time.

Nice To Haves

10+ years of related experience or an equivalent combination of education and experience.
Experience with legal technology tools, including e-discovery platforms and legal research databases.
Experience with Salesforce reporting and dashboards for data analysis.

Responsibilities

Manage library subscriptions, including coordinating with suppliers, processing invoices, managing licenses and user access, conducting usage audits, and creating executive-level presentations for subscription-related matters.
Coordinate training opportunities with third-party vendors and outside counsel, organize continuing education presentations, source external training, and track completed training activities.
Plan, execute, and monitor projects from initiation to completion, including defining scope, objectives, deliverables, and timelines.
Develop and maintain project timelines, track progress, identify potential delays, and proactively address issues.
Implement project tracking systems to monitor progress, identify bottlenecks, and mitigate risks.
Prepare communication and talking points for stakeholders, including senior leadership, on project status and outcomes.
Improve efficiency within L&GC and manage ongoing projects to ensure sustained effectiveness.
Support data analytics efforts by providing relevant information and assisting with success metrics development.
Prepare communication and talking points to present to external groups and stakeholders to secure additional support or resources.
Develop and implement communication plans for new project rollouts, including creating presentations and materials for leadership.
Participate in the design, implementation, and communication of the L&GC Recognition Program.
Coordinate and schedule the L&GC Professional Development Series and the Law Department (LD) Fireside Chat Series.
Coordinate, schedule, and prepare the Law Department Support Staff slide deck.
Collaborate with the Compliance Analytics and Effectiveness (CAE) team to develop a Professional Toolkit.
Create and distribute L&GC Knowledge Management Newsletter.
Contribute to proposals that enhance and expand organizational initiatives aimed at improving efficiency and supporting professional development.
Support training development initiatives and other special projects as needed.