Business Operations and Contracts Coordinator

Zynga•Toronto, ON

11d•CA$62,000 - CA$82,000•Onsite

About The Position

Zynga is looking for a highly organized and proactive Program & Business Operations Coordinator to join our CTO Strike Team - Contract & Vendor Management Team. This role sits at the intersection of contract management, business operations, and cross-functional coordination, making it a uniquely visible and impactful position within our global organization. You'll own critical operational workflows end-to-end, support contract administration and procurement processes, and serve as a trusted communication hub within the CTO Strike team.

Requirements

1-2+ years of experience in program coordination, business operations, or a similar role, preferably within software development, gaming, or compliance-heavy environments.
Some experience with contract administration and/or PO creation is strongly preferred.
Demonstrated ability to earn trust, empower teams, and build strong, collaborative relationships across various disciplines, and work styles.
Strong written and verbal communication skills, with a proven ability to write clear program summaries, updates, and business correspondence.
Comfortable building and presenting polished slide decks to program leads and senior stakeholders.
Experience managing high-volume intake workflows, meticulously tracking approvals, and maintaining flawless documentation across contracts, POs, and program deliverables.
Proven ability to work independently, manage competing priorities, and drive results with minimal supervision.
Hands-on experience with Google Workspace (Docs, Sheets, Slides).
Familiarity with ERP or procurement systems (e.g., JDE, Oracle, etc.) is a plus.

Nice To Haves

Familiarity with generative AI tools (like Gemini, Claude, etc.) to optimize daily operations, accelerate reporting, and streamline workflows.

Responsibilities

End-to-End Contract & Vendor Management Program Coordination: Provide operational and administrative support to the program director of the Contract & Vendor Management team.
Contract Administration & Procurement Support: Serves as the internal business liaison for vendor contracts, including tracking and supporting Zynga-specific requirements.
Coordinates renewal workflows for Zynga with the global procurement team, including data gathering, validation, and budget approvals. This includes communication with the legal team and other internal stakeholders.
Acts as the primary Zynga requestor, submitting contract requests, PO requests, and compliance due-diligence into centralized enterprise tools.
Tracks and reports status updates for contract-related workflows.
Ensures accuracy, timely approvals, and proper documentation.
Creates renewal approval requests for pre-approvals and tracks approvals accordingly.
Communication & Reporting: Coordinates program updates via written summaries, status reports, and stakeholder communications.
Prepares and maintains polished presentations for leadership reviews, team briefings, and cross-functional meetings, translating data and program progress into clear narratives as requested.
Risk Mitigation & Data Integrity: Owns tracking software clearance, VSA, DPA, DPQ, and other forms to support compliance requirements.
Flags and coordinates with the program director on any non-compliance issues for quick resolution.
Assists with usage optimization to align on accurate data to ensure proper pricing and scale.
Program/Project Management Support: Provides project management support for ad-hoc operations initiatives.
General Business Operations Coordination & Support: Ad-hoc administrative and operational requests on special projects.

Benefits

medical, dental, vision, and basic life insurance coverage
14 paid holidays per calendar year
paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program
up to 10 paid sick days per calendar year
paid parental and compassionate leave
wellbeing programs for mental health and other wellness support
family planning support through Maven
commuter benefits
reimbursements for fitness-related expenses
bonus and/or equity awards
eligibility to participate in our 401(K) plan
Employee Stock Purchase Program