Business Operations Analyst

FICO

3d • $60,000 - $94,000 • Remote

About The Position

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity "We are seeking a Product Operations professional to support our Product Development Lifecycle Director and lead our release management operations. In this role, you will help identify and resolve operational pain points that can impact the delivery of on-time, high-quality, value-driven releases. You will join a high-performing, collaborative team and work closely with product managers, engineers, architects, and designers to establish clear standard operating procedures and ensure consistent, efficient, and successful product releases". - Senior Director, Product Operations

Requirements

• Strong understanding of Agile development lifecycles and software delivery operations.
• Hands-on experience with software releases (required); experience with platform releases is a plus.
• Highly process-oriented with strong attention to detail.
• A collaborative working style with excellent communication and stakeholder management skills.
• Strong time-management skills with the ability to meet tight deadlines and manage multiple priorities simultaneously.
• Proficiency in Jira; experience with Confluence and Aha! is a plus.
• Bachelor’s degree in a closely related field or equivalent experience.

Nice To Haves

• Interest or experience using AI to improve operational efficiency is desirable.
• Some experience in project or program management is preferred.

Responsibilities

• Support FICO’s Product Development Lifecycle and lead end-to-end release management operations.
• Develop and maintain documented standards, processes, and clear guidance to enable Product Management, Engineering, and Delivery teams to release platform capabilities and products efficiently.
• Partner closely with Product Management, Delivery Management, and Engineering to define release priorities, plans, and timelines, and track progress to execution.
• Collaborate with leaders across FICO to create and continuously refine release standards, guidance, and best practices.
• Drive continuous improvement across product development and release management practices to support operational excellence and efficiency.
• Build, track, and communicate release plans and roadmaps that clearly showcase FICO’s product portfolio.
• Facilitate and moderate meetings with key stakeholders to gather feedback, align priorities, and ensure processes reflect diverse perspectives.
• Schedule and lead planning and release-related meetings as needed.
• Develop and maintain release calendars, reports, and dashboards to communicate what is planned, what has been released, and identify opportunities for increased efficiency.

Benefits

• An inclusive, values-driven culture built around: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
• Opportunities to make a meaningful impact and grow professionally by leveraging your strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits, and rewards programs designed to recognize and support your best work.
• A people-first work environment that promotes work/life balance, employee resource groups, and social events that foster connection and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees