Business Operations Analyst
About The Position
WithCoverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern economy. We partner with over one thousand high-growth, category-defining companies, including GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee. Our clients span iconic consumer brands, hospitality leaders, GCs, advanced manufacturers, and next-generation defense contractors. They operate in complex risk environments and need a partner that can move at their speed. Instead of a fragmented, manual brokerage stack, we have built a new category: elite risk advisors operating on top of proprietary technology. Our in-house Agency Management System gives our team and AI agents full visibility into policies, exposures, claims, billing, and commissions. This platform enables deep automation, better decisions, and a fundamentally higher standard of service. WithCoverage was founded by JD Ross (co-founder of Opendoor) and Max Brenner (Bain, Compound). We have raised over $43M from leading investors including Sequoia, 8VC, Khosla Ventures and Crystal Venture Partners. Our ambition is not to build a better brokerage. It is to redefine how risk is managed across the economy.
Requirements
- 2–3 years of experience in management consulting or a similarly rigorous strategy and operations role.
- Exceptional structured problem solver who can build context quickly, form clear hypotheses, and use data to reach practical conclusions.
- High agency. Comfortable defining the path forward when the problem is ambiguous and the information is incomplete.
- Combine systems thinking with a willingness to get into the details of workflows, data, and day-to-day execution.
- Motivated by building solutions that work at 10x the current scale, not simply fixing the immediate problem.
- Can move independently from analysis to implementation while keeping senior leaders aligned.
- Communicate clearly and can influence teams across functions, even when you do not have formal authority.
Responsibilities
- Develop a deep, end-to-end understanding of how the Risk team operates - from client request through final output - including handoffs, bottlenecks, and differences across industries such as construction, consumer goods, and technology.
- Identify the highest-leverage opportunities to improve quality, speed, and efficiency, then lead the work required to capture them.
- Define the metrics that reveal performance, capacity constraints, and operational breakdowns across the Risk organization.
- Build the reporting and capacity-planning systems used to inform hiring, resource allocation, and performance management across Risk pods.
- Design and continuously improve the standard operating procedures that guide the Risk team as our organization and technology evolve.
- Determine the right ownership model for critical workflows, including team structures, responsibilities, and new role profiles.
- Partner closely with Product to translate operational pain points into a prioritized roadmap for automation and technology investment.
Benefits
- Competitive compensation that includes equity
- Comprehensive benefit plans for medical, dental, vision, life, and disability
- Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)
- 401(k) provider
- Flexible time off, sick leave, family and medical leave, and major national holidays
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Collaborative, transparent, and fun culture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
