Business Operations Analyst

Simon Fraser University•Burnaby, BC

4d•Hybrid

About The Position

The Business Systems Analyst plays a pivotal role in advancing Campus Services’ strategic priorities through data-informed decision-making, business process improvement, digital transformation, and organizational effectiveness. Reporting to the Executive Director, Campus Services, this position works collaboratively with leaders, staff, and university partners to identify opportunities for innovation, streamline processes, improve service delivery, and support evidence-based planning across a diverse and evolving portfolio. This is a unique opportunity to work at the intersection of strategy, operations, technology, and customer experience in one of SFU’s most dynamic service environments. The successful candidate will lead business analysis, requirements gathering, process redesign, reporting and analytics initiatives, and system implementation projects that contribute directly to institutional goals and operational excellence. Upcoming initiatives include service modernization projects, business intelligence and reporting enhancements, digital workflow optimization, enterprise system integrations, strategic planning support, and the continued evolution of SFU’s credential ecosystem and customer service technologies. This role offers the opportunity to make a meaningful, visible impact on the future of campus services and the university community. We are seeking a collaborative, curious, and solutions-oriented professional who thrives in complex environments and enjoys turning ideas into practical improvements. The ideal candidate combines strong business analysis, process improvement, and data analytics skills with the ability to build relationships and influence diverse stakeholders. They are an effective communicator who can translate business needs into actionable solutions and navigate competing priorities with confidence. Success in this role requires critical thinking, adaptability, sound judgment, and a commitment to continuous improvement. Experience leading change, leveraging technology to improve services, and supporting strategic decision-making will be highly valued.

Requirements

Bachelor's degree in Business, Information Systems, or other relevant discipline and three years of related experience in an academic setting, or an equivalent combination of education, training and experience.
Demonstrated ability to analyze complex business processes, identify opportunities for improvement, and develop practical, sustainable solutions that enhance operational effectiveness and service delivery.
Strong interpersonal and consultation skills with the ability to collaborate effectively with diverse stakeholders, facilitate discussions, gather requirements, and build consensus across teams with varying priorities.
Ability to collect, interpret, and communicate data and insights to support strategic planning, performance measurement, decision-making, and continuous improvement initiatives.
Experience supporting business transformation initiatives, technology implementations, and organizational change through effective planning, coordination, documentation, and stakeholder engagement.
Excellent verbal and written communication skills combined with strong analytical and critical-thinking abilities to translate complex business needs into clear recommendations and actionable outcomes.

Nice To Haves

Experience leading change, leveraging technology to improve services, and supporting strategic decision-making.

Responsibilities

Lead business analysis, requirements gathering, process redesign, reporting and analytics initiatives, and system implementation projects.
Identify opportunities for innovation, streamline processes, improve service delivery, and support evidence-based planning.
Collaborate with leaders, staff, and university partners.
Support service modernization projects, business intelligence and reporting enhancements, digital workflow optimization, enterprise system integrations, and strategic planning.