Business Operations Analyst

PROtect•Whiting, IN

21h

About The Position

The Business Operations Analyst plays a critical role in supporting field operations by serving as a connective point between Corporate Business Operations, Accounting, and Division leadership. This role focuses on enabling efficient execution through strong systems support, process coordination, data visibility, and administrative structure for assigned locations and divisions. While the role reports into Corporate Business Operations / Accounting, its day-to-day impact is operational—ensuring jobs are set up correctly, workflows move forward without friction, and teams have the tools, information, and support they need to operate efficiently. The primary objective of this position is to support the opportunity-to-cash process by improving operational flow, data accuracy, and cross-functional coordination between the field and corporate teams.

Requirements

Strong understanding of business operations, systems, and workflow coordination
Experience working within ERP, timekeeping, or operational systems
High proficiency in Microsoft Office, particularly Excel
Excellent organizational skills with strong attention to detail and follow-through
Ability to analyze information and identify process improvements and efficiencies
Comfortable learning and adapting to new tools, systems, and technologies
Clear and professional written and verbal communication skills
Ability to build strong working relationships across Operations and Corporate teams
Strong multitasking skills with the ability to manage competing priorities and interruptions
High level of discretion and professionalism in handling company information
Service-oriented mindset with a proactive, solutions-focused approach
High School Diploma or GED required
3–5 years of experience in business operations, operations support, accounting support, or a related role preferred
Entry-level candidates with strong aptitude, systems experience, and operational exposure may be considered

Nice To Haves

Associate’s or Bachelor’s degree in Business, Operations, Accounting, or related field preferred, but not required

Responsibilities

Support job setup, maintenance, and coordination in the ERP system in partnership with Division Managers
Assist with weekly billing preparation by ensuring job data, tickets, and supporting documentation are complete and accurate
Monitor workflow status for tickets, timesheets, and approvals, proactively following up to keep processes moving
Serve as a systems and process support resource for Operations within ERP and timekeeping platforms
Track and administer the timekeeping system for assigned teams
Coordinate inventory tracking and quarterly inventory counts
Develop and maintain reports and analytical tools that support operational visibility and better decision-making
Assist leadership with access to accurate, timely information related to job progress, labor tracking, and operational performance
Support process documentation and continuous improvement efforts across operations and business systems
Assist Division Managers with ticket setup, scheduling coordination, and dispatch support
Organize and schedule meetings, site coordination, and operational touchpoints as needed
Prepare recurring reports, presentations, and training materials
Additional tasks as assigned
Help maintain consistency and accuracy in data used by Corporate Accounting (without direct A/R ownership)