Business Operations Analyst - Public Sector

Salesforce•Indianapolis, IN

2d•Onsite

About The Position

Salesforce is seeking a Business Operations Analyst for its Services team. This role is crucial for supporting internal stakeholders in producing high-quality contracts that align with the company's Services growth strategy. The ideal candidate will be detail-oriented, organized, and thrive in a fast-paced, results-oriented environment, with a passion for making a meaningful impact on the business. Daily tasks include quality assurance, booking review checks, ongoing audits, and data hygiene for professional services contracts. This cross-functional role involves interaction with various organizational areas and provides exposure to senior executives. The successful candidate will demonstrate relentless curiosity, a passion for business partnership, the ability to extract insights from data, convert ideas into action, and communicate effectively with all levels of management.

Requirements

Strong attention to detail and ability to spot errors
Excellent organizational skills and ability to prioritize tasks
Strong communication skills to interact with multiple areas of the organization
Ability to work cross-functionally and collaborate with senior executives
Exceptional problem-solving skills: demonstrated ability to structure complex problems, develop solutions
Strong presentation skills, especially related to building compelling Google Doc presentations and presenting to senior leadership
Advanced Excel & Google sheet skills
Bachelor’s degree from an accredited university

Nice To Haves

Work experience in consulting, sales support, or product management is a plus
Salesforce CRM experience an asset

Responsibilities

Daily Quality Assurance and hygiene checks for professional services opportunities
Audit professional services opportunities for accuracy and compliance
Management of shadow process to replicate data
Maintenance and updates to templates and process documentation
Operational subject matter expert for process and policy in selling services
Develop and conduct change management and enablement to internal stakeholders as the business evolves
Provide ongoing analysis of business performance to support daily operations
Design and interpret key performance metrics. Deliver insights & recommendations
Assist in developing and delivering presentations for senior executives
Support strategic initiatives including evaluating areas of opportunity for the businesses
Troubleshooting operational issues as they surface; propose changes to systems/ processes to fix root causes
Prepare analysis and recommendations for strategic decision making
After hours month and Quarter-end support