Business Operations Analyst I

SBA Communications • Boca Raton, FL

1d • Onsite

About The Position

Since 1989, SBA Communications has been a pillar of the wireless industry, now a publicly traded global leader and S&P 500 company with over 46,000 communication sites across 10+ countries. The company provides critical infrastructure that connects millions and is looking for innovators to join its dynamic team. SBA's culture is defined by a "Team First" focus, emphasizing collaboration and shared success, where every team member is encouraged to think like an owner. The Business Operations Analyst I supports operational data systems and reporting processes, ensuring data accuracy and reliability. This role focuses on organizing and analyzing data to provide insights that help improve business operations. The analyst assists with reporting, dashboard creation, and performance tracking to support decision-making and operational efficiency.

Requirements

• High School Diploma / GED required
• 2 years of related experience.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Ability to create clear reports and presentations.
• Good organizational skills and ability to manage multiple tasks in a fast-paced environment.
• Strong communication and collaboration skills.

Nice To Haves

• Bachelor’s Degree in a related field is preferred

Responsibilities

• Prepare daily, weekly, and monthly operational performance reports.
• Assist with outage reconciliation and ensure accurate documentation of network downtime.
• Create user-friendly dashboards and basic data visualizations to support operational decisions.
• Support analysis of service quality and help document field work accurately.
• Contribute to root cause analysis and share findings with relevant teams.
• Assist in monitoring fault resolution processes and help develop simple reports for preventive measures.
• Prepare basic pre-billing reports and assist with operational updates.
• Support monthly maintenance sign-off documentation and reporting.
• Help analyze excluded works and spare management to improve efficiency.
• Perform other tasks as assigned by your manager.

Benefits

• Global Ownership Program (Annual RSU awards for eligible employees)
• 401K with a generous company match
• Employee Stock Purchase Plan offering company stock at a discount
• Dedicated Health Concierge service
• Generous Paid Time Off (PTO) package
• Paid holidays
• Paid volunteer hours
• Tuition reimbursement
• Support for professional certifications
• Wellness reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees