GardaWorld - Bilingual Business Operations Analyst

GardaWorld•Toronto, ON

1d•CA$60,000 - CA$75,000•Hybrid

About The Position

The Business Operations Analyst supports GardaWorld Canada's commercial and operational performance by providing accurate reporting, maintaining data integrity, and coordinating business processes that enable effective decision-making and customer execution. Working closely with Sales, Operations, Finance and Commercial Strategy, this role ensures timely performance reporting, supports operational workflows, maintains business data, and contributes to continuous process improvements across the organization.

Requirements

College diploma in Business Administration, Business Technology, Data Analytics, Information Technology or a related discipline, or an equivalent combination of education and relevant experience.
2–5 years of experience in business operations, reporting, sales operations, data coordination or a similar analytical role.
Experience working with reporting tools, CRM/ERP systems and operational data.
Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Advanced Microsoft Excel (Pivot Tables, Power Query, formulas)
Power BI (report maintenance and dashboard support)
CRM reporting (Salesforce, Dynamics or equivalent)
Data validation and quality control
KPI reporting and performance tracking
Analytical Thinking
Attention to Detail
Planning & Organization
Problem Solving
Collaboration
Customer Focus
Excellent written communication skills (English & French)
Continuous Improvement
Accountability

Nice To Haves

Experience in security services, logistics or other service-based industries is considered an asset.
Report automation (asset)
SQL or Power Query (asset)

Responsibilities

Prepare, validate and distribute recurring operational and commercial reports.
Maintain dashboards and reporting tools to support business performance.
Support recurring business reviews, forecasting activities and operational reporting requirements.
Respond to ad hoc reporting and analysis requests.
Support Sales, Operations and Finance with reporting, billing support and operational coordination.
Monitor key business metrics and identify reporting discrepancies or operational issues.
Coordinate reporting activities across multiple stakeholders and business functions.
Support contract compliance, KPI tracking and operational performance initiatives.
Maintain data accuracy and integrity across business systems and reporting platforms.
Identify opportunities to improve reporting processes, workflow efficiency and automation.
Support the implementation of new reporting tools and business processes.
Contribute to continuous improvement initiatives that enhance operational effectiveness.
Build strong working relationships with Sales, Operations, Finance and Billing.
Serve as a key point of contact for reporting inquiries and operational data requests.
Support internal and external stakeholders by delivering accurate, timely and reliable information.