Business Operations Advisor

Blue Cross and Blue Shield of North Carolina

1d • Hybrid

About The Position

The Business Operations Advisor provides operational, analytical, and coordination support to the Health Plan Governance & Performance Management (G&PM) team. This role supports the day-to-day execution of performance routines, initiative tracking, meeting preparation, reporting consolidation, and cross functional follow-up. The Advisor will help to ensure leaders have timely, accurate visibility into Health Plan initiatives, operational performance, and emerging issues. What You'll Do Business Planning Facilitate planning of strategic goals and development of departmental/divisional operational plans. Coordinate, plan and facilitate various departmental/divisional events (i.e. Departmental Summits, All Hands Meetings, Leadership Planning Sessions, staff meetings) to make them more effective, purposeful and outcomes based. Aid in the adoption of standard operating procedures and processes for the department and assist with the communication and education of new SOPs outside of the department. Lead change management work to support business and process improvements and overall departmental/divisional effectiveness. Ensure meeting followups and action items are clearly documented and tracked to completion Project Coordination Handle special projects for the department/division/segment as assigned. Possible duties could include: Assist in the evaluation of potential opportunities to reduce costs/improve efficiencies Lead the review and evaluation of best or next practice opportunities for potential adoption Review industry literature and ensure leadership is briefed on current and emerging issues of importance to the organization. Track initiatives/projects for the department/division/segment and may create presentations of initiative/project progress for varied audiences, which may include Senior Leadership. Assist with updates to governance calendars, workflows, and timelines. Data Analysis/Reporting Consolidate and standardize data analysis and reporting for relevant business operations. Track goal progress, including data collection and analysis of key performance metrics (KPIs) Consolidate inputs into standardized templates for leadership reviews (QBRs, MBRs, scorecards). Prepare draft slides and summaries for review by senior team members. Validate data accuracy by comparing inputs across sources and escalating discrepancies Business Partnerships Support the preparation and coordination of Health Plan reviews and planning sessions Accompany leaders to internal and/or external partnership meetings, and capture discussions for follow-up Prepare input for Annual Report, CEO/Board reports, and other marketing/communication opportunities with a focus on partnering to deliver communications that are relevant and oriented to specific business partnerships both internal and external. Provide support for leadership’s public speaking engagements and/or industry Board and Committee meetings. What You Bring Bachelor's degree or advanced degree (where required) 3+ years of experience in related field In lieu of degree, 5+ years of experience in related field Bonus Points Strong organizational skills with a high level of accuracy and attention to detail. Proven ability to manage multiple priorities simultaneously, meet deadlines, and consistently follow through on commitments. Effective written and verbal communication skills, with the ability to convey information clearly to diverse audiences. Comfortable working with spreadsheets, dashboards, and performance or operational reports to support business decision‑making. Demonstrated initiative to proactively gather information, identify gaps, and drive tasks to completion with minimal direction. Willingness and ability to learn new processes, tools, systems, and business concepts in a dynamic environment. Collaborative, team‑oriented mindset, with the ability to work effectively across multiple functional areas and stakeholder groups. What You’ll Get The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community Work-life balance, flexibility, and the autonomy to do great work Medical, dental, and vision coverage along with numerous health and wellness programs Parental leave and support plus adoption and surrogacy assistance Career development programs and tuition reimbursement for continued education 401k match including an annual company contribution Learn more Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. Based on annual corporate goal achievement and individual performance. $73,698.00 - $117,917.00 Skills Budget Administration, Budgeting, Business Process Improvements, Operations Management, People Management, Process Improvements, Project Management, Stakeholder Management, Strategic Planning, Vendor Relationships About Us It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians. Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all. Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives. Authorization to Work in the United States We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview for English or Visión General de E-Verify for Español. Request Accommodations Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [email protected]. For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming

Requirements

• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field
• In lieu of degree, 5+ years of experience in related field

Nice To Haves

• Strong organizational skills with a high level of accuracy and attention to detail.
• Proven ability to manage multiple priorities simultaneously, meet deadlines, and consistently follow through on commitments.
• Effective written and verbal communication skills, with the ability to convey information clearly to diverse audiences.
• Comfortable working with spreadsheets, dashboards, and performance or operational reports to support business decision‑making.
• Demonstrated initiative to proactively gather information, identify gaps, and drive tasks to completion with minimal direction.
• Willingness and ability to learn new processes, tools, systems, and business concepts in a dynamic environment.
• Collaborative, team‑oriented mindset, with the ability to work effectively across multiple functional areas and stakeholder groups.

Responsibilities

• Facilitate planning of strategic goals and development of departmental/divisional operational plans.
• Coordinate, plan and facilitate various departmental/divisional events (i.e. Departmental Summits, All Hands Meetings, Leadership Planning Sessions, staff meetings) to make them more effective, purposeful and outcomes based.
• Aid in the adoption of standard operating procedures and processes for the department and assist with the communication and education of new SOPs outside of the department.
• Lead change management work to support business and process improvements and overall departmental/divisional effectiveness.
• Ensure meeting followups and action items are clearly documented and tracked to completion
• Handle special projects for the department/division/segment as assigned.
• Assist in the evaluation of potential opportunities to reduce costs/improve efficiencies
• Lead the review and evaluation of best or next practice opportunities for potential adoption
• Review industry literature and ensure leadership is briefed on current and emerging issues of importance to the organization.
• Track initiatives/projects for the department/division/segment and may create presentations of initiative/project progress for varied audiences, which may include Senior Leadership.
• Assist with updates to governance calendars, workflows, and timelines.
• Consolidate and standardize data analysis and reporting for relevant business operations.
• Track goal progress, including data collection and analysis of key performance metrics (KPIs)
• Consolidate inputs into standardized templates for leadership reviews (QBRs, MBRs, scorecards).
• Prepare draft slides and summaries for review by senior team members.
• Validate data accuracy by comparing inputs across sources and escalating discrepancies
• Support the preparation and coordination of Health Plan reviews and planning sessions
• Accompany leaders to internal and/or external partnership meetings, and capture discussions for follow-up
• Prepare input for Annual Report, CEO/Board reports, and other marketing/communication opportunities with a focus on partnering to deliver communications that are relevant and oriented to specific business partnerships both internal and external.
• Provide support for leadership’s public speaking engagements and/or industry Board and Committee meetings.

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level