Business & Operational Resiliency Senior Systems Consultant

CNA•Chicago, IL

9h•Remote

About The Position

The Business & Operational Resiliency Senior Systems Consultant administers and supports Business Continuity Management (BCM) systems, including developing, updating, maintaining, testing, configuring, and troubleshooting the BCM tool suite. The role interprets requirements across systems, processes, and procedures; manages software privileges and rights according to policy; and establishes best practices and solutions that support system automation and compliance. Working with BOR personnel, enterprise planning stakeholders, and third parties, the consultant determines action steps and develops processes to meet business objectives, compliance requirements, and mitigation goals. The position also prepares documentation, implementation plans, and strategies to support system adoption, monitoring, and management reporting. It is a specialty role that may involve access to sensitive and confidential information and contentious situations.

Requirements

Bachelor’s degree in Business, Computer Science, or a related discipline, or equivalent work experience.
Typically a minimum of 7 years of relevant experience, including at least 5 years in system development and support.
Previous system administrator experience with BCM planning tools required.
Strong BCM tool user, administration, configuration, dashboard, and reporting skills.
Understanding of object-oriented concepts and fundamentals of logic, including IFs, ANDs, and ORs.
Experience building custom reports and analytical thinking about what needs to be measured.
Familiarity with reviewing and understanding data used to build dashboards and reports.
Excellent critical-thinking skills, including the ability to break down ambiguous problems into manageable components and determine solutions.
Project management and task organization skills.
Excellence in providing end-user support.
Clear written, verbal, and listening communication skills.
Ability to work cross-functionally to understand business requirements and translate them into effective application use.
Confidence advocating for best practices.
High degree of resiliency and accountability.

Nice To Haves

Five years of Business Continuity Management plan tool experience is preferred but not required.
Familiarity with the operation of insurance or financial services products, services, and systems.

Responsibilities

Perform day-to-day administration, configuration, and troubleshooting of the BCM tool suite.
Provide technical and functional support to BCM tool suite users and collaborate on everyday end-user support.
Support the BOR team and enterprise planning community in presenting solutions that meet stakeholder requirements.
Design and improve BCM tool suite dashboards and reports to meet end-user requirements.
Create BCM tool suite flows to automate business processes and improve data quality.
Log and track system problems through resolution.
Work in an agile, dynamic environment and respond to changing project requirements.
Perform upgrades and system maintenance.
Develop skills related to BCM tool suite administration.
Optimize tool suite workflows for plan sign-offs, annual compliance, testing, and response activities.
Support other technology-enabled initiatives across the customer team.
Maintain contact with vendors and suppliers of business continuity management tools.
Perform additional duties as assigned.