Business Office Support Specialist

Lakeshore Sport & Fitness•Chicago, IL

2d•Hybrid

About The Position

At Lakeshore Sport and Fitness, the Business Office is where clarity, care, and connection come together to support members and team members. This team ensures smooth operations with a focus on professionalism, ownership, and people-first service. The role is for someone who enjoys problem-solving, organization, and bringing calm to complexity within a purpose-driven team that values every interaction.

Requirements

Prior experience in customer service, billing, or administrative support
Familiarity with databases, spreadsheets, or CRM systems is a plus
Strong organizational skills and the ability to manage multiple priorities
A team-player attitude and a willingness to jump in wherever needed
Availability to work remotely or on location at the club, with flexibility for occasional evening/weekend needs
A helpful, people-first mindset—you love to solve problems and make things right
Clear, friendly communication whether in person, over the phone, or by email
An eye for detail and a love for getting things done accurately
Comfort with digital tools and systems—we’ll train you, but tech doesn’t scare you
A strong sense of ownership—you follow through and take pride in your work

Responsibilities

Be the front line of support for member billing questions, payment concerns, and account updates
Manage membership changes like freezes, terminations, and upgrades with accuracy and efficiency
Support the monthly billing process, including posting charges, issuing refunds, and following up on declined payments
Work closely with the Front Desk and Department Managers to resolve account-related issues quickly and kindly
Keep accurate records and ensure all work complies with company standards and policies
Provide administrative support to the Business Office and help improve systems and workflows