Business Office Specialist

Watercrest Senior Living•Winter Park, FL

1d•Onsite

About The Position

The Business Office Specialist is responsible for providing overall leadership in creating the Watercrest Center of Excellence, support to fellow Business Office Managers, as well as assisting and supporting the Executive Director of their community. This position also provides support for residents, potential residents, families, associates, vendors, and the community.

Requirements

Knowledge of computers and relevant software to include Microsoft Office and Outlook
Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
Able to manage revenue and expense budget
Ability to make independent decisions
Must be able to communicate in a warm, friendly and caring manner
Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA)
Must possess a passion to work with and around senior citizens
Two (2) years’ experience in the senior living environment
Two (2) years’ experience in an office manager capacity including time spent with human resources and finance/accounting

Responsibilities

Supports the Executive Director with daily community operations
Responsible for functions and control within the community business office
Participates in marketing the community externally as well as by participating in and/or leading tours for prospective families and residents
Honors the residents’ personal and property rights
Attends training classes, on-the-job training and orientation programs
Responds in a timely manner to requests of residents, families and guests
Participates as needed in activities, special events, marketing efforts and special programs
Attends daily stand up
Train one on one with new BOMs or group trainings
Be a peer mentor to fellow BOMs on going and provide additional training when needed
Responsible for upholding Business Office standards as detailed in the operational excellence audit tool
Creating efficiencies in current processes as it pertains to onboarding, training compliance, accounts payable, billing for mentorship guidance at other communities
Maintains the Human Resources/Payroll system at his/her community level
Coordinates and participates in the recruitment and selection of staff personnel
Handles employee relations issues as necessary understanding when to escalate
Responsible for payroll change requests, terminations, roster audits, status changes and ensuring ACA compliance, coordination of clearing missed punches, PTO approvals from department heads and review of exempt associate hours.
Maintains personnel files on each employee and ensures compliance with regulations/standards
Maximizes cash flow through efficient billing and collection processes
Processes accounts payable, accounts receivable, resident funds, and cash receipts
Assists with resident move-ins, and move-in paperwork
Maintains, logs and reviews resident move-in/move outs and resident accounts in Yardi
Maintains an administration file for each resident
Reviews monthly resident statements and other reports with Executive Director
Maintains the confidentiality of residents’ financial information