Business Office Rep- Rehab, FT, Days

Prisma Health•Spartanburg, SC

3d•Onsite

About The Position

Performs a variety of duties to support and facilitate business operations. Provides direct customer service and/or clerical/administrative support for the department. Coordinates the schedule for multiple procedures and specialties with rehab to best serve the patient. Schedules patients to best fill therapists' schedules allowing maximized productivity. Moves patients' appointments/providers to optimize visit volumes in a given day. Follows up with non-respondent patients for requests to schedule initial visits. Verifies patient benefits, educates patients on benefits and insurance coverage for provided services, and calculates cost estimates. Ensures patients are aware of their financial responsibility to increase patient satisfaction. Confirms and maintains authorization for services from payors throughout the plan of care. Edits patient claims to ensure clean submission for payment. Collects payments upon delivery and following completion of care (via phone). Answers billing-related questions and posts payments. Discusses payment options and programs available to patients. Responds to referrals for therapy from providers, appropriately triaging based on urgency and screening for proper location and specialty of care. Documents authorization and attaches it to all appointments. Orders supplies and submits necessary invoices for payment. Maintains office cleanliness, submits work orders for broken equipment or reports to facilities. Submits EOD deposit and accounting information. Sorts and addresses incoming mail. Maintains the cash box. Trains other staff on office guidelines and procedures. Answers the phone and responds to patient voicemails. Answers general questions regarding therapy and treatments. Greets incoming patients. Performs other duties as assigned.

Requirements

High School Diploma or equivalent or post high school education
Two (2) years admissions, billing, collections, insurance and/or customer service
Basic computer skills
Knowledge of office equipment (fax/copier)
Word Processing
Spreadsheets
Database
Data Entry
Mathematical Skills
Registration and scheduling experience

Nice To Haves

Familiarity with medical terminology

Responsibilities

Coordinates the schedule for multiple procedures and specialties with rehab to best serve the patient.
Schedules patients to best fill therapists' schedules allowing maximized productivity.
Moves patients' appointments/providers to optimize visit volumes in a given day.
Follows up with non-respondent patients for request to schedule initial visit.
Verifies patient benefits.
Educates patients on benefits and insurance coverage for provided services.
Calculates cost estimates.
Ensures patients are aware of financial responsibility to increase patient satisfaction.
Confirms authorization for services from payor.
Maintain authorization throughout plan of care.
Edit patient claims to ensure clean submission for payment.
Collect payments upon delivery of care and following completion of care (via phone).
Answer billing related questions.
Post payments.
Discuss payment options and programs available to patient.
Responds to referrals for therapy from providers appropriately triaging based on urgency.
Screens referrals for proper location and specialty of care (e.g., neuro referral to ortho rehab).
Documents authorization and attach to all appointments.
Orders supplies and submits necessary invoices for payment.
Maintains office cleanliness including submitting work orders.
Submits work orders for broken equipment or reports to facilities.
Submits EOD deposit and accounting information.
Sorts and addresses incoming mail.
Maintains cash box.
Trains other staff on office guidelines and procedures.
Answers phone and responds to patient voicemails.
Answers general questions regarding therapy and treatments.
Greets incoming patients.
Performs other duties as assigned.