Business Office Manager (BOM)

Diplomat Healthcare•North Royalton, OH

1d•Onsite

About The Position

We are seeking a results-driven Business Office Manager to lead revenue cycle operations within our skilled nursing facility. The ideal candidate is detail-oriented, highly organized, and proactive with a strong ability to collaborate across departments to ensure seamless financial operations and optimal revenue cycle performance. We’ve been recognized by Newsweek and Plant-A Insights Group as one of America’s Most Admired Workplaces for 2026! As an employee recently said, “I feel I have a lot of support. I feel like part of the team.” Position Summary: This role is critical to driving cash collections, reducing accounts receivable aging, and ensuring overall financial accuracy and compliance. The Business Office Manager is responsible for overseeing the daily operations of the business office, ensuring adherence to regulatory and company standards. Key responsibilities include managing census, daily deposits and cash posting, private pay collections, resident trust accounts, and Medicaid eligibility processes. This role also partners closely with the billing team to support the accurate and timely submission of insurance claims and resolution of billing issues.

Requirements

High school diploma or equivalent required
Minimum of two (2) years experience in a long-term care business office or other related healthcare setting
Working knowledge of health insurance payers, including Medicare, Medicaid, and Managed Care plans
Understanding of Medicaid eligibility requirements and the application process, including follow-up and documentation coordination
Ability to communicate professionally and tactfully with residents, families, staff, and external partners
Strong organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office applications, including Outlook and Excel

Nice To Haves

Some college coursework in business, healthcare administration, or a related field preferred
Experience with healthcare billing or electronic systems preferred

Responsibilities

Manage census, daily deposits and cash posting
Oversee private pay collections
Manage resident trust accounts
Oversee Medicaid eligibility processes
Partner with the billing team to support accurate and timely submission of insurance claims
Resolve billing issues
Ensure adherence to regulatory and company standards

Benefits

Flexible Pay Options – Choose On-Demand Pay and get paid as soon as tomorrow for work done today or opt for our Weekly Pay schedule!
Positive, Family-Like Atmosphere
Generous PTO & Benefits
Career Growth Opportunities – Take advantage of our Loan and Forgiveness program as well as other educational programs to advance your nursing career.
Strong, Stable Leadership
DAILY Pay!
Benefit eligibility the first of the month following 30 days
Comprehensive benefit packages including medical, dental, and vision, and more.
Health Savings Account available with employer contribution.
401K through Fidelity
Employer-paid life insurance (FT employees)
Robust Employee Assistance Program
Generous Paid Time Off (PTO)
Educational, leadership, and tuition opportunities
Various discount programs offered, including discounted childcare programs through KinderCare
Wellness programs offered through WebMD
Employee recognition programs