Business Office Manager

TEKsystems•Denver, CO

1d•$23 - $26•Onsite

About The Position

Healthcare Business Office Manager Location: Lakewood/Golden, CO Schedule: Full-Time, On-Site Employment Type: Contract-to-Hire Are you an experienced healthcare leader with a passion for team development, operational excellence, and patient satisfaction? We are seeking a Business Office Manager to oversee a high-performing patient access team responsible for referrals, insurance verification, authorizations, and scheduling within a growing specialty practice. Key Responsibilities Leadership & Team Management Lead, coach, and develop a team of 6-8 healthcare administrative professionals. Conduct performance management, training, and employee development initiatives. Partner with leadership to identify process improvements and drive operational efficiency. Manage escalated patient and insurance-related concerns with professionalism and empathy. Foster a positive, accountable, and patient-focused team culture. Operations Management Oversee the entire intake process from referral receipt through patient scheduling. Ensure timely processing of referrals, insurance eligibility, and prior authorizations. Collaborate with providers, referral sources, and internal departments to support seamless patient care. Monitor departmental performance and implement strategies to improve outcomes and patient experience. Provide hands-on support to the team while maintaining accountability for departmental results. This is an excellent opportunity for a healthcare leader who enjoys balancing people management with operational oversight while making a direct impact on both patient experience and clinic success.

Requirements

Minimum of 2 years of recent healthcare office management experience.
Experience directly supervising and developing employees.
Strong knowledge of referral management
Strong knowledge of insurance verification
Strong knowledge of prior authorizations
Strong knowledge of insurance eligibility
Demonstrated success improving workflows, processes, and team performance.
Strong communication, problem-solving, and leadership skills.
High School Diploma or equivalent.

Nice To Haves

Experience within a specialty healthcare practice.
Epic EMR experience.
Knowledge of Medicare, Medicaid, and commercial insurance plans.
Background working with referrals on either the specialty or primary care provider side.

Responsibilities

Lead, coach, and develop a team of 6-8 healthcare administrative professionals.
Conduct performance management, training, and employee development initiatives.
Partner with leadership to identify process improvements and drive operational efficiency.
Manage escalated patient and insurance-related concerns with professionalism and empathy.
Foster a positive, accountable, and patient-focused team culture.
Oversee the entire intake process from referral receipt through patient scheduling.
Ensure timely processing of referrals, insurance eligibility, and prior authorizations.
Collaborate with providers, referral sources, and internal departments to support seamless patient care.
Monitor departmental performance and implement strategies to improve outcomes and patient experience.
Provide hands-on support to the team while maintaining accountability for departmental results.