Business Office Manager- Senior Living

HumanGood • Des Moines, WA

7h

About The Position

The Community Business Office Manager keeps our community running smoothly by overseeing resident billing, collections, and daily business office operations with accuracy and care. In this role, you’ll manage resident accounts, support private pay and select third-party billing, process payments and refunds, and assist with financial inquiries, all while leading our Health Center front desk operations to ensure a welcoming and efficient experience for residents, families, and team members.

Requirements

• High school diploma or GED.
• At least three years of experience in accounts receivable, billing, collections, or business office support
• Hands-on experience managing financial records, account follow-up, and customer service inquiries
• Proficiency with standard office software and business systems
• Strong organizational, communication, attention-to-detail skills
• Ability to work independently, manage multiple priorities, and maintain confidentiality

Nice To Haves

• Experience in senior living, healthcare, or another regulated service environment
• Experience with Medicaid processes, trust accounts, long-term care insurance, or resident billing

Responsibilities

• Manage private pay billing processes, including collections, payment posting, statements, deposits, refunds, and resident account activity
• Maintain accurate resident census, demographics, payer details, and financial records across systems; support account follow-up and resolve inquiries
• Assist with business office operations such as accounts payable, trust accounts, petty cash, bad dept tracking, and collection activities
• Coordinate with corporate team or external billing partners as needed
• Oversee daily Health Center front desk, receptionist, and concierge operations to ensure proper staffing, smooth workflows, and high service standards
• Ensure work is completed accurately and on time through regular oversight and support
• Identify and implement process improvements to enhance front office operations, billing coordination, and overall efficiency
• Provide ongoing supervision of front desk staff, including scheduling, training, coaching, performance feedback, and corrective action as needed

Benefits

• Health, Dental and Vision Plans
• 20 days of paid time off (increases with years of service), plus 7 company holidays
• 401(k) with up to 4% employer match
• HSA option with employer contribution
• Tuition Reimbursement and continuing education programs
• $25/line unlimited cell phone plan (plus taxes and fees)
• Cell Phone Stipend
• 5-star employer-paid employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 251-500 employees