Business Office Manager - Full Time

Fieldstone Communities•Bainbridge Island, WA

2d•Onsite

About The Position

The Business Office Manager helps create a joyful and vibrant community by welcoming people (residents, families, employees & visitors) into the community and efficiently directing the overall administrative functions of the community.

Requirements

AS degree or equivalent experience.
Maintains current Food Handlers card.
Demonstrates basic computer knowledge and ability with an aptitude to learn company applications.
Good organizational and communication skills.
Works efficiently and effectively with little to no supervision.
Excellent customer service & hospitality skills.
Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility staff.
Possess special interest in, and a positive attitude about, working with long-term care residents and the elderly.
Ability to read, write, speak and understand English.
Pass a Criminal Background & fingerprint check.
Ability to work a flexible schedule, including weekends, holidays and overtime, to meet the requirements of the position.
Ability to creatively problem-solve in both resident care and employee management.

Nice To Haves

Basic bookkeeping course or prior long term care bookkeeping experience is strongly recommended.
Knowledge of Administrative Codes for assisted living a plus.

Responsibilities

Plans, develops, organizes, implements and evaluates business office goals, policies, and procedures.
Answers phones, greets visitors, and coordinates vendors as necessary.
Keeps regular office hours.
Responds to families and staff members with compassion and understanding.
Accumulates and maintains accurate reports and statistics.
Inputs resident financial information within the billing system and maintains accurate and complete financial data for each of the residents, both in the computer system and a hard copy in resident files.
Assists with new resident paperwork as needed.
Responsible for private pay collections.
Responsible for the timely collection of all accounts receivable.
Follows up directly with slow payers and initiates collection actions.
Assists in collection of unpaid rents.
Serves as community representative for HR-related programs & processes (open enrollment, new hire onboarding & benefit enrollment, recruitment, licenses & credential tracking).
Provides excellent and timely communication to payroll on all new hires, terminations, and changes to existing employees.
Ensures payroll information is accurate and completed per company guidelines.
Maintains accurate employee and resident records.
Orders supplies.
Accurately codes, verifies goods and services rendered.
Ensures all invoices are properly approved and remitted to home office for timely processing.
Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors.
Meets all mandatory health requirements by State regulations.