SNF/LTC - Business Office Liason

Richter•Ottawa, IL

About The Position

The Business Office Liaison is responsible for coordinating various financial and administrative tasks within the Skilled Nursing Facility (SNF) and Long-Term Care (LTC) environment. This role involves managing insurance claims, assisting residents and families with financial transitions to Medicaid or Benevolent Care, verifying income, handling collections, processing payments, managing resident trust funds, and ensuring efficient business office operations. The position requires strong organizational, communication, and multitasking skills, with a preference for candidates with previous office management experience in LTC and proficiency in PCC (Point Click Care).

Requirements

Previous office management experience in LTC strongly preferred.
PCC (Point Click Care) 2 years minimum required.
Strong organizational, communication, and multitasking skills.
Business Office Liaison.
Bachelor's Degree or equivalent with medical billing experience.
PCC: 2 years (Required)
Business Office Management: 3 years
Long-term care: 3 years (Required)

Responsibilities

Coordinating the gathering of information for residents with LTC insurance to get claims approved.
Working with families on the transition from Private Pay to Medicaid/Benevolent Care by gathering all the necessary information and walking them through how the process works.
Income verification of all current Medicaid residents and notifying of the CBO of any changes for billing purposes, monthly.
Collections follow-up for Medicaid/Benevolent Care patient liability and private pay residents.
Gathering of payments to send to CBO to be applied to patient accounts throughout the month, including insurance payments and private pay payments.
Answering phone calls for residents and family members regarding billing questions for all Hearthstone and Lutheran Home accounts, throughout the month.
Distributing petty cash for team members and residents throughout the month, including gathering appropriate backup such as receipts and GL codes to charge for multiple departments.
Managing and reconciling census daily.
Managing resident trust funds using PCC and maintaining confidential files.
Managing the collection of residents' accounts receivable to ensure they are collected in a timely manner.
Organizing, evaluating, and monitoring business office operations to ensure these functions are performed effectively and efficiently.
Verifying insurance coverage as needed.
Answering phone calls for billing questions.
Processing insurance premium payments for Medicaid residents out of the Trust Fund.
Processing reimbursement from Trust Fund accounts for Medicaid residents and/or family members.
Processing monthly Bed Tax (Granny Tax) Report and sending to AP for payment, monthly.
Processing monthly ACH transactions in PCC.
Payer verification and follow-up on denials and unverified payers.
Escalating issues and/or discrepancies to Lutheran Life leadership as directed.
Participating in scheduled department meetings and in-services.
Performing other duties and projects as assigned.