BUSINESS OFFICE CUSTOMER SERVICE SPECIALIST

Slocum Dickson Medical Group•Town of New Hartford, NY

7d•$18 - $27•Onsite

About The Position

As a customer service specialist in the Business office, you will be responsible for assisting patients with inquiries related to medical billing, insurance claims, and pricing inquiries. This role is critical in ensuring accurate billing records and resolving any issues promptly. You will act as a liaison between patients and the medical billing & coding departments.

Requirements

High School Diploma/GED
Ability to work well with colleagues and maintain professional conduct and high level of customer service with those persons in which contact is made, either in person or over the phone.
Requires sitting, standing bending and reaching.
May require lifting up to 20 pounds.
Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone.
Requires normal hearing and vision.

Nice To Haves

Preferred 3+ years' work experience in Patient Access or Customer Service.

Responsibilities

Providing excellent customer service to all patients of Slocum-Dickson Medical Group Business Office, either in person or via telephone
Ensuring all billing related concerns are addressed promptly and accurately
Resolving billing discrepancies and issues
Communicating effectively with the billing and coding departments
Documenting all patient interactions and resolutions in EMR software
Assisting with mailing business office correspondence, patient receipts, claim forms and records as needed
Ordering office supplies such as paper and toner and ensuring each fax machine, copier, and printer are filled and operational
Provide coverage for support staff in their absence
Attends meetings as requested
Works overtime when required
Adheres to the policies and procedures of SDMG including Incident Reporting
Attends all required in-service programs and employee informational meetings.
Complies with established SDMG attendance policy.
Provides proper notification for absences and scheduled time-off in accordance with SDMG policy.
Knowledgeable of individual responsibilities and duties pertaining to SDMG
Demonstrates knowledge of proper body mechanics to be used in the work setting
May be exposed to hazardous drugs
Attends OSHA and annual training upon initial employee orientation and annually thereafter
Other duties as assigned to support staff as determined by the needs of the Business Office