Business Office Coordinator- SAHS- Ten Mile ASC

Trinity Health•Meridian, ID

9d•Onsite

About The Position

Serves as a point of contact and provides department-based oversight and support of the business office (e.g., revenue cycle, reception/registration, registrar, scheduling, client experience) workflow and functions in the coordination of processes and programs that support the Ambulatory Service Center (ASC). This role involves administrative and supportive services, enhancing coordination, preparation, and flow of department processes, core work, and care experiences. The coordinator plans and organizes workflow, prioritizes customer needs, provides daily operations oversight, and coordinates work assignments and staffing in collaboration with management/leadership. They implement departmental and Center plans, respond promptly to customer needs, utilize multiple system applications for data management, and ensure quality, confidentiality, and safety by understanding Trinity Health policies and procedures. The role requires accountability for administrative functions like time and payroll, responsible use of resources, and developing workflow improvements. Effective communication, collaboration, and conflict resolution are essential. The coordinator performs work in a safe, professional manner, demonstrates flexibility, and maintains a working knowledge of applicable laws and regulations. They work closely with leadership to maintain efficient operations, may partner in staff selection and feedback, and serve as a primary point of contact for functions, providing tactical backup as needed. The role involves operations and/or optimization coordination for business office functions such as registration, coding, insurance, billing, collections, cash management, accounts payable/receivable, payroll, financial analysis, and credentialing. Accountability for staff scheduling, regulatory compliance, and key revenue cycle functions is retained. Documentation supporting business office functions, including insurance verifications and client concerns, is ensured. The coordinator may serve as a resource, role model, and/or mentor.

Requirements

High School diploma or GED equivalent
Two (2) years’of medical business office or ambulatory healthcare business office setting and / or relevant experience
One (1) year direct oversight of people in a medical office, ambulatory surgery center, or acute care hospital.

Nice To Haves

Associate degree in business management with a concentration in accounting or finance.

Responsibilities

Provides administrative and supportive services, engages in activities that enhance or improve coordination, preparation & flow of department processes, core work, and care experiences.
Plans & organizes workflow & prioritization of customer needs.
Provides daily operations & the oversight of staff.
Coordinates work, work assignments, & staffing in collaboration with management / leadership to ensure practice area needs are effective.
Implements departmental & Center plans & priorities.
Responds promptly & directly to meet or exceed customers’ needs.
Utilizes multiple system applications for data collection and management.
Follows standards of performance & work processes in designated areas.
Aligns staffing & resources to operational needs; collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient & / or customer experience.
Retains accountability for administrative functions (e.g., time, payroll, expense).
Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve or coordinate assigned commitments, experiences & quality standards.
Develops / recommends / implements workflow improvements & policy / procedure / process development.
Employs effective & respectful written, verbal & nonverbal communications.
Develops an environment of mutual confidence & trust through collaborative relationships.
Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives.
Proactively recognizes, addresses & / or escalates organizational, operational, or team conflicts.
Performs work in an environmentally safe, professional manner; self-monitors & initiates corrections and/or seeks guidance when needed.
Demonstrates flexibility & self-direction by responding as a team player.
Helps to create a positive work environment that promotes productivity.
Accountable for continuous self-development & supporting the growth of others.
Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations.
May partner with leadership in the selection, orientation & performance feedback of the team.
Works cooperatively to ensure key customer needs & achievement of operational & performance goals are met.
Serves as a primary point of contact for functions & provides tactical back-up to critical functions as needed.
Provides operations & / or optimization coordination for business office operations (e.g., registration, coding, insurance, billing & collections, cash management, accounts payable & receivable management, payroll, financial analysis, credentialing).
Retains accountability for staff scheduling & coordination, regulatory compliance & results of key revenue cycle function(s) as assigned or delegated by business leadership.
Ensures documentation supports business office functions, including but not limited to insurance verifications and client concerns.
May serve a resource (lead), role model & / or mentor.