Business Office Coordinator
About The Position
Full-time, 36 hours per week. Are you an organized, detail-oriented professional with experience in billing, accounting, or healthcare business operations? Join Maine Veterans’ Homes and be part of a team dedicated to serving those who have served our country. As the Business Office Coordinator at MVH – Caribou, you will play an essential role in supporting the financial and administrative operations of our community. This position ensures accurate billing, regulatory compliance, and exceptional service to our residents and their families while partnering with leadership and staff to support daily operations. At Maine Veterans’ Homes, you’ll find more than a job — you’ll become part of a caring team committed to providing exceptional services to Veterans, their families, and our community.
Requirements
- High school diploma or equivalent required
- Minimum of three years of combined post-secondary education, training, and/or relevant experience with knowledge of bookkeeping, accounting practices, and data entry management
- Strong attention to detail with excellent organizational and time-management skills
- Ability to communicate effectively and professionally with residents, families, employees, and external partners
- Commitment to maintaining confidentiality and providing compassionate customer service
Nice To Haves
- Healthcare business office experience preferred, particularly in long-term care, skilled nursing, or senior living environments
Responsibilities
- Manage resident billing processes, including Medicare, MaineCare (Medicaid), private pay, and third-party insurance accounts
- Ensure accurate and timely claim submissions and follow up on denials, unpaid claims, and outstanding balances
- Maintain resident trust accounts in compliance with applicable state and federal regulations
- Monitor accounts receivable and assist with collection efforts while maintaining professionalism, confidentiality, and sensitivity
- Support payroll processing and maintain employee personnel records in coordination with Human Resources
- Serve as a knowledgeable and compassionate point of contact for residents and families regarding billing questions and financial concerns
- Provide clear explanations regarding charges, insurance coverage, payment options, and account information
- Maintain accurate records and support overall business office operations
Benefits
- MainePERS Pension Plan
- 403(b) plan with employer match
- Generous Paid Time Off
- Comprehensive Health, Dental & Vision Insurance
- Tuition Reimbursement
- Professional development and continuing education opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
