Business Office Coordinator

Acadia Healthcare•Sandy, UT

2d•Onsite

About The Position

This position supports the financial operations of a behavioral health treatment center by coordinating billing, insurance claims, patient financial services, and admissions-related documentation. Working closely with patients, payers, and internal teams, the Business Office Coordinator helps ensure accurate reimbursement, regulatory compliance, and a positive patient experience throughout the treatment process.

Requirements

Minimum HS Diploma
3 years+ working in Substance Abuse/ Behavioral Health OR 3 years+ relevant experience in Sales, Marketing, or Healthcare
Proven experience as Billing Specialist
Excellent oral and written communication skills.
Superior customer service skills and ability to relate with Substance Abuse/ Mental Health population.
Ability to deploy effective intervention techniques to support admissions
Experience and knowledge of direct behavioral health services, including assessment, treatment, medical necessity guidelines, payer requirements, exclusionary criteria, and crisis intervention.

Responsibilities

Manage monthly patient statements.
Complete weekly professional and institutional billing.
Process weekly Medicaid billing.
Call on denied claims and complete all necessary follow‑up.
Post payments, including EFTs, checks, and credit cards.
Add new clients into Medhost as needed.
Track cash collections and maintain accurate census records.
Gather and interpret system data to determine appropriate next steps and initiate timely actions to secure payment.
Provide financial counseling to patients, including collecting out‑of‑pocket amounts such as deductibles, copays, and exhausted days.
Explain benefits and financial obligations to patients.
Set up payment plans and complete promissory notes for patients requesting arrangements.
Complete financial disclosure paperwork for patients seeking assistance and verify income/expenses through Equifax.
Prepare adjustment forms for charity or administrative adjustments for approval.
Audit admission packets to ensure accuracy and completeness.
Verify benefits and confirm all demographic information entered into the patient accounting system.
Update the upfront collections log, charity log, and administrative adjustment log daily.
Review logs weekly with the Director of Business Office.