Business Office Associate

Lexington Medical Center • Lexington, KY

4d

About The Position

Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.

Requirements

• High School Diploma or Equivalent
• 6 months in a related field involving administrative support and customer service activities

Nice To Haves

• Successful completion of a Medical Office Administrative Assistant certificate program

Responsibilities

• Maintains positive attitude.
• Has contact by phone, correspondence or in person meetings with persons in other departments or outside the practice. Tact is required in all communication and the employee is responsible for harmonious relationships.
• Demonstrates appropriate communication of information to all ages (Infant, Child, Adolescent, Adult, Geriatric).
• Responsiveness to all patients and office staff requests.
• Performance of duties assigned by authorized personnel or as required in an emergency, i.e., fire or disaster.
• Provides/Performs Communication: Telephone (Answer, Transfer), Orders/Messages - Accurate and timely relay of information.
• Scheduling: Referrals, Appointments, Ancillaries, Surgeries, Hospital Admissions.
• Medical Records Documentation: Forms - Chart structure, Electronic chart maintenance, Image files.
• Faxing, Copying, Mail - In and Out.
• Office Operations: Enter/Verify/Correct patient demographics and insurance information, Obtain necessary signatures and consents as appropriate, Post charges/payments, Collect payment for office visits, Daily updates, Deposits, Maintain cash drawer, Screening and collecting unpaid balances, Financial counseling when needed, Work accounts receivable.
• Precertification/Authorization.
• Operation of and responsibility for equipment (including, but not limited to, routine maintenance, ordering of supplies, log sheets and cleaning).
• General Office Equipment, i.e., fax machine, copier, etc.
• Duties & Responsibilities: In-service/Education (Department Orientation, Annual Training), Clerical log sheets/audits (Samples, Equipment), Other Coding (E&M/basic visits, Office procedures/complex visits, Surgeries, Hospital Services), Correspondence, Statistical reports, Accounts payable, Payroll.
• Chaperone.
• Provides support and guidance for clerical policies and procedures.
• All other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED