Business Office Assistant Lead

Corewell Health • Northville Charter Township, MI

2d • Onsite

About The Position

Under the direction of the clinic management, performs and oversees functions related to business activities including but not limited to: patient appointments, registration, billing functions, cash collections, and phone communications and office maintenance and oversight of staff Business Office Assistants. The Lead Business Office Assistant will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.

Requirements

• High School Diploma or equivalent
• 3 years of relevant experience clinical setting experience

Nice To Haves

• 1 year of relevant experience billing and/or personal PC experience.

Responsibilities

• Demonstrates knowledge and commitment to the mission, philosophy and objectives of the ambulatory service division.
• Demonstrates compassion, caring and sensitivity to patients and others in all daily encounters and transactions.
• Demonstrates knowledge of and utilizes performance improvement plans to improve patient outcomes and satisfaction.
• Provides a pleasant and comfortable environment.
• Demonstrates competency in job skills and attends mandatory training programs.
• Verbalizes knowledge of and participates in emergency management exercises.
• Ensures functionality of equipment.
• Participates in maintaining continuous accreditation readiness.
• Keeps customers informed of status during visits.
• Assist management with oversight and coordination of business office activities and practices.
• Prepares staffing schedules, time and attendance input and intervenes in patient problem resolution.
• Active participation as a team member, including mentoring new employees.
• Demonstrates respect and maintains patients’ dignity and confidentiality.
• Participates in site/department council and staff meetings.
• Accurately collects, verifies and inputs patient demographic and insurance information in the HIS system.
• Participates in the patient referral process.
• Demonstrates knowledge of medical record organization.
• Maintains inventory and stocking of supplies and equipment.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED