Business Mgmt Specialist, Workforce & Planning

TD • Toronto, ON

7d • CA$96,900 - CA$136,800 • Onsite

About The Position

This role owns how third-party workforce is planned, governed, and executed across Business Banking, Wealth and TD Insurance (BWI), a large, complex and diverse technology organization. You will operate at the center of business demand, delivery execution, and financial control — ensuring external workforce is deployed intentionally, not reactively. Much of this operating model is still evolving, and you will play a key role in building the processes, reporting, and controls required to manage it effectively at scale. This is a hands-on role for someone who combines strong operational judgment with the ability to bring structure to ambiguity.

Requirements

• Experience managing or supporting third-party workforce, vendor models, or resource planning in a complex environment
• Strong financial acumen (forecasting, budgeting, variance management) tied to workforce decisions
• Proven ability to challenge demand, influence leaders, and drive disciplined decision-making
• Advanced Excel skills and experience building practical, decision-focused reporting (Power BI or similar)
• Experience using tools like Power Apps to improve workflows (pragmatic, not over-engineered)
• High attention to detail with strong operational judgment
• Comfort working in ambiguity and building structure from the ground up

Responsibilities

• Third-Party Workforce Strategy & Demand Control: End-to-end planning and governance of third-party workforce across BWI. Translate business demand into structured, controlled workforce plans. Partner closely with impacted stakeholders to validate demand, challenge assumptions, and ensure alignment to priorities. Establish and enforce demand controls to ensure workforce requests are justified, prioritized, and aligned to financial guardrails and strategic initiatives. Identify capacity gaps, over-allocation, and execution risks early and take action to address them.
• Financial Oversight & Workforce Investment: Support the management of forecasting, tracking, and control of third-party workforce spend. Ensure workforce decisions are grounded in cost transparency and financial discipline. Monitor variances and proactively address risks to budget and targets for third-party workforce.
• Governance, Accountability & Risk Management: Stand up and drive consistent processes for demand intake, approval, and execution. Ensure adherence to governance standards across workforce planning and vendor engagement. Own exceptions, escalations, and decision points related to workforce and delivery risk. Hold stakeholders accountable to defined processes, thresholds, and controls.
• Performance Management (Vendors & Workforce Outcomes): Define and track performance measures for third-party workforce (e.g., productivity, utilization, delivery outcomes). Partner closely with impacted stakeholders to assess workforce effectiveness, not just fulfillment. Drive performance conversations with vendors and internal stakeholders, including issue escalation and remediation. Ensure workforce performance data informs future demand and sourcing decisions.
• Reporting, Data & Operational Insight: Build reporting that enables decision-making across demand, spend, and performance. Use tools like Excel and Power BI to structure complex workforce and financial data. Develop lightweight solutions (e.g., Power Apps) to improve data capture and workflow efficiency where needed. Improve data quality and reduce manual effort through automation and simplification.

Benefits

• Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
• Base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
• Regular development conversations, training programs, and a competitive benefits plan.
• Regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs.
• Training and onboarding sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed