Business Manager - Onsite Cincinnati, OH

Thermo Fisher Scientific•Cincinnati, OH

15h•Onsite

About The Position

This role develops and leads strategic business relationships with commercial and development clients in Cincinnati, OH, through understanding the client's organization and needs while improving client service and satisfaction. The position builds foundational relationships with business accounts representing high volume and complexity to generate business growth through identifying and developing opportunities and partnering with Sales. You will serve as a strategic partner to clients, managing complex business relationships and driving growth while ensuring exceptional service delivery.

Requirements

Bachelor's degree in science, Business or related field required
Five years of previous related experience in project management, account management, sales or marketing with internal or external client-facing responsibilities
Some understanding of project management principles is required
Able to serve as the client advocate while balancing the company's priorities
Able to identify market opportunities for new and existing clients/products
Experience with budgeting and forecasting is required
Highly skilled at conflict resolution and negotiation

Nice To Haves

Master's degree in business or science preferred
Knowledge of GMP and pharmaceutical industry is strongly preferred
Able to influence others to reach agreements and adopt a course of action
Outstanding communication skills; capable of maintaining optimistic communication with clients and internal customers while leading challenging situations

Responsibilities

Develop and manage strategic business relationships with existing and new clients, understanding their organization and business needs while driving action based on company site and network priorities
Build client relationships, partnerships, and identify growth opportunities with existing clients
Facilitate the execution of portfolio management strategy for a program of clients
Drive contract compliance; generate and negotiate new contracts and updates to existing contracts with input from Business Development Executives and site leadership
Manage site and operations (S&OP) processes; use business intelligence and client input to drive long-term demand and capacity scenario planning and assist in development of annual revenue budget
Drive growth and business expansion through new business pricing strategy development and review, customer and site portfolio reviews, use of Sales Business Intelligence (SBI) data, and collaborating with Business Analysts, Quotes, and Sales team
Lead pricing and product profitability through annual pricing updates, identifying sources of leakage, management of services and contract negotiations
Establish and lead strategic-level client meetings
Provide business input to project team members
Support engagement with Customer Allegiance Survey (CAS) processes through follow-up on detractors and management of critical customer concerns
Ensure resolution of significant issues with the client through coordination and teamwork of internal functional resources to identify, propose and carry out an efficient plan to settle the issue while protecting company and client's interests and image (i.e., batch production issue resolutions and quality investigations)