Business Manager - Viral Vector Services - MA, Remote
About The Position
Thermo Fisher Scientific’s Viral Vector Services business is a rapidly growing, industry-leading Contract Development and Manufacturing Organization (CDMO) supporting customers in the development and manufacture of viral vector-based therapies. We are committed to delivering exceptional customer and colleague experiences while enabling the success of every program we undertake. The Sr. Business Manager – Viral Vector Services is an experienced individual contributor responsible for supporting business management activities across customer programs and commercial portfolios. This role partners closely with commercial, operational, and functional teams to help ensure alignment between customer expectations, financial performance, and program execution. This position supports business operations at the intersection of commercial strategy, financial management, and customer program delivery, contributing to revenue forecasting, operational execution, and customer satisfaction across the Viral Vector Services network.
Requirements
- Bachelor’s degree in a scientific, engineering, or business discipline required
- 5–8 years of experience in business management, commercial operations, finance, project/program management, or related fields
- Understanding of financial forecasting, commercial support, and business operations processes
- Strong organizational skills with ability to manage multiple priorities
- Effective interpersonal and communication skills
- Ability to collaborate across functions and contribute within matrixed teams
- Analytical mindset with attention to detail and data accuracy
- Experience using enterprise business systems such as Salesforce, planning tools, or project management platforms
- Self-motivated, adaptable, and customer-focused
Nice To Haves
- MBA or advanced business degree preferred
- Experience in pharmaceutical, biotechnology, gene therapy, or CDMO environments preferred
- Experience working in cross-functional and matrixed organizations preferred
- Working knowledge of CDMO business operations and customer program environments preferred
Responsibilities
- Support business management activities for customer programs and commercial portfolios
- Partner with cross-functional teams to align commercial objectives with operational execution
- Assist in tracking program performance metrics, risks, and business deliverables
- Support coordination of customer-related business activities and communications
- Assist in development of customer proposals, pricing analyses, and commercial documentation
- Support contract execution, scope management, and change control activities
- Help maintain pricing and proposal data within business systems and tools
- Support revenue forecasting and financial tracking activities for assigned programs or accounts
- Partner with Finance and Operations teams to maintain accurate forecasting and reporting
- Assist with invoicing coordination, materials reconciliation, and financial data management
- Maintain accurate data within Salesforce and related enterprise systems
- Build collaborative working relationships with internal stakeholders and customer teams
- Support alliance management activities, customer governance meetings, and reporting requirements
- Escalate risks, issues, and opportunities appropriately to leadership
- Support continuous improvement initiatives focused on efficiency, consistency, and customer experience
- Promote adoption of standard tools, templates, and business processes
- Ensure work is performed in alignment with quality, compliance, and governance expectations
- Collaborate with Program Management, Sales, Site Leadership, Supply Chain, Quality, and Finance teams
- Support execution activities that enable successful delivery of customer programs
- Contribute to account planning, forecasting, and operational reviews as needed
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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What This Job Offers
Job Type
Full-time
Career Level
Senior
