Business Manager, Americas Finance

HSBC Global Services Limited • New York, NY

1d

About The Position

The primary objective of the Business Manager, Americas Finance is to partner with and support the Americas Finance COO team across People & Culture, monthly forecasting and actuals reporting, and workforce planning; deliver governance, risk and control activities (including US SRO/ATO requirements); maintain strong stakeholder communication; and drive process re-engineering to simplify operations and improve functional efficiency.

Requirements

• Strong planning and delivery management: workplans, milestones, dependencies, RAID (risks/actions/issues/decisions) and action tracking.
• Structured problem-solving and continuous improvement mindset; able to support process mapping and re-engineering (Lean basics helpful).
• High attention to detail with strong follow-through and ownership to closure.
• Working knowledge of forecasting, actuals, and monthly business review rhythms; comfortable validating data and challenging inconsistencies.
• Ability to turn data into a clear narrative (insight, drivers, variances, actions).
• Experience supporting headcount management and approval workflows.
• Strong capability with planning/reporting tools and Excel/PowerPoint for analysis and pack production.
• Understanding of governance routines and evidence-based delivery (documentation, version control, audit trail).
• Awareness of operational risk concepts, including EUC risk, and ability to work within control expectations.
• Confident communicator with senior stakeholders; able to simplify complex topics into decision-ready messages.
• Strong collaboration skills across Finance, HR/People, COO, Technology and suppliers; able to influence without direct authority.
• Clear written communication for updates, minutes, actions and executive summaries.
• Workshop facilitation skills (requirements gathering, process mapping, action planning).
• Degree (or equivalent experience) in Business, Finance, Accounting, Economics, Operations, or a related discipline.
• Relevant experience in a Business Manager, Finance PMO, or Operations role within a large, regulated organization (financial services preferred).
• Experience producing management information (MI), coordinating monthly reporting cycles, and supporting forecasting processes.
• Experience working with governance frameworks, policy adherence, and stakeholder-facing documentation.

Nice To Haves

• Lean/Six Sigma certification or demonstrable process improvement delivery.
• Knowledge of third-party/service management concepts (e.g., service recipient/contract owner coordination).
• Familiarity with EUC governance and remediation approaches.

Responsibilities

• Support the end-to-end monthly business review cycle, including actuals reporting and forecasting, by coordinating inputs from Finance stakeholders, validating data and assumptions, consolidating materials into a clear narrative, documenting decisions and actions, and tracking follow-ups through to closure.
• Provide operational support for hiring and workforce planning by raising headcount approval requests, monitoring workflow progress, resolving data gaps with stakeholders, and ensuring approved changes are accurately reflected in Anaplan and incorporated into forecasting and reporting.
• Support the planning and execution of People & Culture initiatives (e.g., exchanges, town halls, learning and communications rollouts) by maintaining delivery plans, tracking milestones and dependencies, coordinating logistics, and capturing post-event feedback and actions for continuous improvement.
• Support delivery of EUC risk reduction initiatives by maintaining governance artefacts (plans, RAID logs, evidence packs), enforcing document/version control, monitoring progress against control expectations, and escalating risks, issues, and delays in a timely manner.
• Support SRO/ATO related activities by coordinating with suppliers and service recipient/contract owner teams, ensuring adherence to internal policies and controls, maintaining governance routines and documentation, managing issues and escalations to resolution, and providing clear stakeholder communications and status reporting.
• Support process improvement and re-engineering initiatives by documenting current-state processes, identifying pain points and control gaps, facilitating workshops, developing simplified future-state maps, and supporting implementation and benefits tracking.
• Build effective relationships with senior stakeholders, translating complex financial and operational information into concise, decision-ready updates, and driving alignment on priorities, actions, and timelines.
• Contribute as a core member of the Americas Finance COO team, strengthening connectivity across Finance and partner functions, enabling effective cross-team delivery, and promoting consistent ways of working.

Benefits

• Access to tailored professional development opportunities
• Competitive pay and benefits package
• Robust Wellness Hub
• Welcoming and inclusive work environment
• Empowerment to drive HSBC’s engagement with the communities we serve
• Industry-leading volunteerism policy
• Generous matching gift program
• Comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree