Business Management Specialist -- Mortgage/ Consumer Lending

TD • Portland, ME

1d • $91,000 - $136,240 • Hybrid

About The Position

The Business Mgmt Specialist manages a diverse portfolio of business management activities for complex or high risk functional area(s), and implement policies / processes and/or initiatives to meet business management, strategy and governance objectives. Interfaces regularly with management in the delivery of work activities. As part of the 1A Oversight team, team members are responsible for executing a broad range of oversight activities supporting the subservicing relationship. Key responsibilities include business continuity oversight, issue management, audit and examination coordination, policy and procedure governance, records retention, and GSE/Investor/Regulatory 1B oversight. The role requires regular collaboration with TD’s subservicing partner and cross-functional engagement with internal business partners across multiple lines of business. Team members are expected to build and maintain strong working relationships through in-person interactions, virtual meetings, and conference calls while ensuring effective oversight and operational excellence.

Requirements

• Undergraduate degree
• 7+ years relevant experience
• Strong mortgage background in multiple areas preferred
• Knowledge of mortgage regulatory requirements preferred
• Experience maintaining sub-servicer requirements preferred
• Must live a commutable distance from one of the following locations -- Jacksonville, FL; Charlotte, NC; Mount Laurel, NJ; Greenville, SC; Lewiston, ME; or Portland, ME.

Responsibilities

• Manages a diverse portfolio of business management activities for complex or high risk functional area(s).
• Implements policies / processes and/or initiatives to meet business management, strategy and governance objectives.
• Interfaces regularly with management in the delivery of work activities.
• Executes a broad range of oversight activities supporting the subservicing relationship.
• Conducts business continuity oversight.
• Manages issue management processes.
• Coordinates audit and examination processes.
• Governs policy and procedure adherence.
• Manages records retention.
• Oversees GSE/Investor/Regulatory 1B oversight.
• Collaborates with TD’s subservicing partner.
• Engages cross-functionally with internal business partners across multiple lines of business.
• Builds and maintains strong working relationships through in-person interactions, virtual meetings, and conference calls.
• Ensures effective oversight and operational excellence.
• Works autonomously and acts as a lead within a specialized business management function.
• May provide work direction to others.
• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members.
• Undertakes and completes a variety of complex projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise.
• Oversees and/or independently performs tasks from end to end.
• Contributes to the strategic direction of the business management function.
• Plays a key role in the development and implementation of strategies in support of the overall business strategy.
• Plans, leads / manages and/or oversees a diverse set of work activities requiring alignment across multiple areas.
• Leads / manages the integrated implementation of policies / processes / procedures / changes in across multiple functional areas.
• Provides direction and/or input to complex, wide ranging enterprise or cross-function / business projects/initiatives as a subject matter expert.
• Participates in identifying, designing and testing solutions and supporting the implementation.
• Facilitates key discussions and provides thought leadership to executive audience.
• Leads partner to management / leadership and respective teams for area of specialization with industry, external and internal, enterprise and business awareness.
• Recognizes and anticipates emerging trends.
• Identifies issues and opportunities and recommends action to senior management.
• Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing others as needed.
• Adheres to enterprise frameworks and methodologies that relate to business management activities for own area.
• Actively manages relationships with corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements.
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the Bank.
• Assesses / identifies key issues and escalates to appropriate levels and relevant stakeholders where required.
• Maintains a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite.
• Ensures business operations are in compliance with applicable internal and external requirements (e.g., financial controls, segregation of duties, transaction approvals, and physical control of assets).
• Participates in cross-functional / enterprise initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations.
• Leads relevant governance meetings or committees and related deliverables / outcomes.
• Leads / facilitates and/or implements action/remediation plans to address performance/risk/governance issues.
• Provides thought leadership and/or industry knowledge for own area of expertise.
• Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Identifies and recommends opportunities to enhance productivity, effectiveness and operational efficiency.
• Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services.
• Participates in knowledge transfer within the team and business units.

Benefits

• Base salary
• Variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition
• Regular development conversations
• Training programs
• Competitive benefits plan
• Online learning platform
• Mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree