Business Lending Product Delivery Associate

JPMorgan Chase & Co.•Columbus, OH

2d•$99,750 - $155,000

About The Position

Are you ready to shape the future of how small businesses service and manage their lending products—digitally, through bankers, and through servicing operations? Join a collaborative, curious, and empowering team where your product leadership directly improves the end-to-end servicing experience while modernizing the platforms that power it at scale. As a Senior Product Delivery Associate In Business Banking Small Business Lending Servicing team, you will help lead the product lifecycle for servicing capabilities that support customers after origination—spanning customer self-service, banker-assisted servicing, and operations enablement. You will also play a key role in technology stack modernization and platform ownership, partnering closely with Design and Engineering to deliver secure, reliable, and intuitive experiences.

Requirements

4+ years of experience or equivalent expertise in product management, product ownership, platform ownership, or a relevant domain area
Strong product mindset with customer-first thinking, crisp problem definition, principled prioritization, and measurable outcomes
Proven ability to partner deeply with Engineering and Design to deliver modern digital experiences (discovery → delivery → iteration)
Demonstrated ability to define and communicate clear requirements and workflows (user stories, acceptance criteria, journey maps) and to align teams on what “good” looks like
Experience driving or supporting platform modernization efforts (e.g., legacy migration, service/API design, workflow platforms, reliability improvements), including managing phased delivery and dependencies
Ability to work effectively in a highly matrixed environment and influence without direct authority
Bachelor’s degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience
Background in Lending, Payments, Fintech, or Servicing/Operations product domains
Familiarity with AI tooling such as agentic workflows, generative AI tools, or workflow automation

Responsibilities

Set product strategy and vision for small business lending servicing that delivers measurable value to customers, bankers, and the firm.
Own platform outcomes across core servicing domains (payments, account maintenance, statements/documents, payoff/termination, request intake/status), ensuring stability, scalability, and usability.
Partner with Technology on modernization (legacy decomposition, APIs, orchestration, cloud readiness, reliability), balancing customer value, risk, and sequencing.
Partner with Design to deliver a cohesive, accessible, consistent UX across channels through discovery, journey mapping, prototyping, and testing.
Define and deliver end-to-end digital customer servicing journeys (payments, statements, maintenance, requests, payoff/termination, document self-service/delivery).
Define and deliver banker-assisted servicing journeys (guided intake, case/status visibility, communications, handoffs/escalations, dashboards/insights).
Enable operations servicing capabilities (case management, exception handling, controls support, efficiency improvements).
Translate needs and constraints into requirements and measurable KPIs; write epics, user stories, workflow/service definitions, and acceptance criteria.
Own and refine the product backlog aligned to the roadmap, modernization milestones, and reliability/controls expectations.
Coordinate cross-functional delivery (UAT, release readiness, change management/training inputs, post-launch measurement) and manage dependencies, trade-offs, and risks while tracking CX/BX and operational/reliability metrics.