Intern, Business Intelligence & Operations - Spring 2027
About The Position
The Boston Celtics Business Intelligence & Operations internship is designed to educate participants in the operation of a professional sports organization through observation and practical experience. Interns develop an understanding of working in a professional environment that requires high energy, performance under pressure, and effective time management, with the goal of preparing them to compete for positions in the professional sports industry. The intern supports data analytics, CRM and email marketing data maintenance, ticket operations, fan engagement, and business operations research. The role includes working with SQL, Tableau, and Ticketmaster’s Archtics system, along with assisting at the TD Garden Box Office during home games. The position is part-time, 29 hours per week, from January through May, and requires working scheduled home games and events.
Requirements
- Must be a junior or senior undergraduate student, or a graduate student.
- Academic credit is required.
- Must be able to work scheduled home games and events.
- Strong critical-thinking skills, a growth mindset, and deductive problem-solving ability.
- Detail-oriented and thoughtful approach to ensuring accuracy and understanding of projects.
- Interest in developing ideas and projects from the ground up and ability to be a self-starter.
- Enthusiasm for data, database management, reporting, and analytics.
- Ability to communicate and work with multiple departments and senior management.
Responsibilities
- Assist in developing SQL scripts for Tableau Server data sources and validating data accuracy.
- Build and validate Tableau visualizations that present data clearly and informatively.
- Assist with CRM data accuracy audits and day-to-day data maintenance.
- Update and analyze leads in the email marketing database.
- Assist with tagging and categorizing social media posts.
- Assist Ticket Operations with Archtics projects, including pricing structures, data maintenance, financial monitoring, and third-party integrations.
- Process and report ticket donations for the Shamrock Dreams program to Community Engagement.
- Respond to inbound fan questions about tickets and troubleshoot technical issues.
- Support fan engagement programs and address in-person ticketing issues at the TD Garden Box Office during home games.
- Research and present best practices in business analytics and operations in the sports industry.
- Perform other collaborative duties as assigned by the Director of Business Intelligence.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
