Business Intelligence Manager

Amazon•Culver City, CA

1d•$74,200 - $142,800•Onsite

About The Position

As the Business Intelligence Program Manager, you will join a small, high-impact team responsible for CT's data infrastructure, operational reporting, analytical insights, and dashboards. You will translate operational data into clear insights that help leadership and partners make informed decisions across Trust & Safety (T&S) and Customer Experience (CX). You will also be responsible for CT’s financial operations, including operational expenses, workforce management, and regular financial reviews.

Requirements

3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
3+ years of experience in business intelligence, data analytics, or operational reporting in a cross-functional environment
Proficiency in SQL and at least one data visualization tool (QuickSight, Tableau, Looker, or similar)
Demonstrated ability to build dashboards and reporting infrastructure that multiple teams rely on for decision-making
Experience with cost modeling, demand forecasting, or workforce management analytics
Strong written and verbal communication, with comfort presenting findings to senior managers and cross-functional partners

Nice To Haves

Experience in Trust & Safety, content moderation, customer experience operations, or platform integrity
Familiarity with vendor/BPO operations, including cost structures, SLA management, and capacity planning
Experience quantifying the impact of automation or AI initiatives on operational volumes and costs
Comfort with ambiguity; you've taken undefined data problems and structured them into clear analytical frameworks with owners and deliverables

Responsibilities

Own and maintain CT's core KPI dashboards and data infrastructure, ensuring leadership has accurate, timely visibility into operational performance across T&S and CX.
Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers.
Develop cost and demand forecasting models that inform vendor staffing decisions, budget planning, and capacity allocation across CT's outsourcing operations.
Partner with Data Science, Community Health, and engineering teams to maintain CT's data sources, manage a centralized data request intake process, and ensure dashboards are built on scalable infrastructure.
Track the impact of CT's AI automation programs on volumes, costs, and operational capacity, surfacing findings and recommendations to your manager and stakeholders.

Benefits

Medical, Dental, Vision & Disability Insurance
401(k)
Maternity & Parental Leave
Flexible PTO
Amazon Employee Discount
sign-on payments
restricted stock units (RSUs)
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave