Business Intelligence Manager

American Cancer Society•Atlanta, GA

13h•Remote

About The Position

The Business Intelligence Manager, IT, Support Center oversees daily business intelligence operations and analytics service delivery, guiding a team—including ETL developers—to ensure accurate, secure, and scalable data solutions and customer-focused insights. The Business Intelligence Manager leads the team’s adoption of data governance frameworks to maintain data integrity, quality, and compliance with organizational and industry standards. By fostering strong data stewardship and enforcing policies around data access, usage, and security, the Business Intelligence Manager supports a culture of accountability and trust in data-driven outcomes. The Business Intelligence Manager also drives strategic initiatives by leveraging data to inform key business decisions and advance organizational objectives. The Business Intelligence Manager promotes ongoing improvement across data processes, ETL pipelines, platforms, and reporting practices to achieve high standards of service excellence and support key business objectives. Additionally, the Business Intelligence Manager actively engages in cross-functional collaboration with business partners to understand their needs, deliver actionable insights, and help drive strategic decision-making through compelling data storytelling. The Business Intelligence Manager provides leadership and direction to a team of technology professionals, ensuring effective performance, professional development, and alignment with organizational goals, while fostering a collaborative, accountable, and people-first culture.

Requirements

Bachelor's Degree in Information Technology, Computer Science, or related field.
Minimum 5+ years in IT leadership/management focus on data and reporting
5+ years in a customer support environment
2+ years in technical support or technical project management
Advanced strategic thinking, problem-solving, and decision-making abilities, leveraging data-driven analysis and fostering a culture of continuous improvement within IT functions.
Comprehensive expertise in business intelligence systems, data architecture, cloud analytics platforms, data security, and enterprise reporting applications.
Proficient in data lifecycle management, IT & BI governance frameworks, and industry best practices; knowledgeable about compliance requirements relevant to non-profit organizations.
Exceptional communication and stakeholder engagement skills; adept at translating complex data and analytics concepts for technical and non-technical audiences to inform business decisions.
Proven experience managing people, with demonstrated success in recruiting, developing, and leading teams to achieve organizational goals.
Strong leadership, communication, and interpersonal skills with the ability to build trust, motivate teams, hold individuals accountable, and foster collaboration across diverse stakeholders.
Knowledge of budget planning, financial tracking, and resource allocation to effectively manage departmental or project budgets.

Nice To Haves

Master's Degree; advanced degree or relevant graduate coursework preferred.
Vendor/technology certifications (e.g., Microsoft/Azure, Salesforce, Boomi) are a plus.
Power BI certification is required.

Responsibilities

Leads and develops a team of IT professionals by setting clear goals, providing coaching and feedback, managing performance, and fostering a collaborative, growth-oriented culture; actively engages the team to help drive organizational strategic initiatives.
Owns service delivery and IT BI operations, including incident, request, change, and problem management; monitors SLAs/OLAs and drives continuous improvement in customer experience, aligning IT efforts with organizational strategies and objectives.
Implements and enforces security and compliance controls; supports audits, risk remediation, and business continuity/disaster recovery planning and testing to ensure operational resilience in support of strategic goals.
Establishes and manages vendor relationships, evaluates solutions, negotiates contracts/SOWs, and ensures delivery against SLAs, contributing to the organization’s strategic objectives through effective partnership management.
Develops and manages budgets and forecasts; oversees purchasing, PO creation, invoice processing, and vendor cost optimization, ensuring resources are allocated effectively to support strategic initiatives.
Owns IT documentation and process management, ensuring policies, procedures, diagrams, and runbooks are current and effective to enable strategic alignment and operational excellence.
Champions a consultative, solution-oriented, and customer-centric culture; promotes cross-functional collaboration, recognition of service excellence, and the advancement of strategic organizational priorities.