Business Intelligence & Innovation - Summer Rotational Internship Program

Tenaska•Omaha, NE

4d•Onsite

About The Position

Tenaska Marketing Ventures (TMV) is seeking candidates to participate in our summer internship program. This internship is an excellent opportunity for junior-level undergraduate students who are interested in turning data into insights and ideas into action through analytics, innovation, and customer experience. Interns will analyze performance metrics, support system development, and collaborate on projects that enhance customer experience. It’s a unique opportunity to apply both critical thinking and creativity in a business environment. Interns will gain hands-on experience through mentorship and training in a rotational format across customer integration & portal services, innovation, and business intelligence. Throughout the program, interns will support both internal and external stakeholders while collaborating with experienced professionals to contribute to meaningful projects in a supportive team environment. Upon successful completion of the summer internship, interns will be eligible to apply for our post-graduation full-time rotational program, providing a clear pathway to continue their growth and development within the company.

Requirements

Pursuing a bachelor’s degree in business, computer science, information system management, mathematics, economics, finance, engineering, or a related field
Proficient in Microsoft Office Suite
Self-motivated with an eagerness to learn
Exceptional analytical and critical thinking skills

Nice To Haves

Junior-level academic standing or equivalent progress toward completion of an undergraduate degree
Previous internship, work, or project experience in a professional or business setting is a plus, but not required
One year of customer service skills
Ability to multitask and adapt to changing directions and priorities daily
Effective communication and interpersonal relationship skills
Ability to listen and exhibit effective customer service skills
Ability to work as a member of a team
Ability to prioritize responsibilities and meet deadlines
High personal standards for performance and integrity

Responsibilities

Apply critical thinking and creativity to enhance customer experience, strategic marketing efforts, and innovative service solutions, including proprietary systems.
Assist with system testing, as assigned, related to our customer portal and/or other proprietary systems or subscription services.
Contribute to customer onboarding and business facilitation.
Assist in development and enhancement of proprietary systems, ensuring effective population and testing of upcoming product releases for smooth user deployment.
Leverage hands-on training and knowledge to identify customer needs and pain points, provide tailored support and solutions.
Utilize effective communication and people skills to deliver superior customer service, enhancing user experience and satisfaction.
Collect, analyze, and present data related to pricing, customer insights, performance metrics, benchmarking, and organizational goals to enhance internal decision-making processes.
Develop an understanding of the proprietary information system and workflows to aid in the preparation of written documentation of procedures, processes, or project work as assigned.
Support the development of new business solutions by testing and aggregating results from SQL queries, interpreting data, and analyzing outcomes to deliver actionable insights to users.
Interns will have opportunities to broaden their understanding of other TMV departments through targeted training, shadowing experiences, and participation in a collaborative project with fellow summer interns.